Luca Tonello

Experience

• 

  Tektronix

  Oct 2009 - Mar 2013

  System Engineer

  Vodafone core network monitoring network support.Main Activities:• First Level support using phone and emails;• Troubleshooting access and core network issues as:o Decryption of Gb messages;o Sizing and configuration of Unix server in order to have a reliable xDR feed;o Missing messages in (IuPS, GTP, GB, Gi, IuCS, SS7) Call Trace• Creating bash script;• Deployments and configuration of new installed probes;

• 

  Sielte Spa

  Mar 2013 - Jun 2013

  Project Manager Consultant @ Vodafone Omnitel

  Planning and coordination of supplier activities;• Focal Point, on behalf of VODAFONE Italia, between sales department and customer in order to manage the network installation process;• Focal Point, on behalf of VODAFONE, between Vodafone departments in order to provide an optimal service to the customer.

• 

  Ampercom

  Jun 2013 - Mar 2022

  Technical Support

  Main Activities:• Technical Support for all wireless network monitoring and testing tools for customers as Telecom Italia s.p.a.;• Pre-Sales: I provide product demos to customers in order to meet their needs to give and optimize the product type to sell them;• Training: I provide to customer teaching session about sold products;• Telecom Italia S.p.a. mobile access network monitoring coordination. Development of ad-hoc reports and kpi. Very good presentation of final results skill.• Troubleshooting network issues as low data throughput and dropped or failed voice calls. Show less

• 

  BIP

  Mar 2022 - now

  • Deputy team leader BI

    Mar 2024 - now

  • xTech Expert

    Oct 2023 - now

  • Xtech specialist

    Mar 2022 - Oct 2023