Syed Arsalan

Experience

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  Digital Globe Services

  Jul 2011 - Jun 2012

  Executive Sales and Support

  Managed inbound sales calls, effectively guiding potential customers through the sales process and converting inquiries into successful purchases.Engaged and persuaded customers by identifying their needs, highlighting service benefits, and addressing concerns to close sales.Provided expert product knowledge and tailored recommendations to influence purchasing decisions and enhance customer satisfaction.Resolved customer queries and concerns, ensuring a smooth and seamless buying experience while maintaining a focus on closing the sale.Leveraged promotions and sales strategies to drive customer interest and increase conversion rates Show less

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  Axact

  Dec 2012 - Jan 2014

  Executive Sales and Support

  Project management of clients for web design and logo design on CRMGet new clients on board Liaison between clients and development team Identifying clients business needs and providing right solution Retaining clients for the next projectEscalate client’s issues and resolving themIdentify new potential customers and negotiated business conditions

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  Gaditek

  Apr 2016 - Jun 2017

  Senior Sales Executive

  Identified potential leads and gathered initial information from prospective customers to facilitate the sales process.Guided customers on the effective use of VPN services to enhance their experience and satisfaction.Acted as a liaison between the marketing and technical departments to drive customer acquisition.Initiated new leads and maintained follow-up communications to convert prospects into loyal customers.Assisted website visitors in understanding services by offering paid trial accounts and providing technical guidance. Show less

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  Softech Microsystems

  Sept 2017 - Mar 2018

  Manager Sales

  Achieve growth and hit sales targets by successfully managing the sales teamTo deal with Telecommunication products like IPBX system, call recording solution, time attendance & access control and moreDesign and implement a strategic business plan that expands the company's customer baseOwn recruiting, objective setting, coaching, and performance monitoring of sales representativeIdentify emerging markets and market shifts while being fully aware of new products and competition

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  EMagnet

  Apr 2019 - Jan 2022

  Head of Sales and Business Development

  Onboarded top US telecom companies and maintained long-term client relationships to ensure sustained business growth.Led the development and optimization of Google Ad campaigns, significantly increasing web traffic and driving revenue growth.Managed and developed a high-performing sales team, responsible for hiring, coaching, and training new sales professionals to exceed targets.Owned and executed business strategies, focusing on driving business development and achieving company-wide sales goals.Led new client implementations, ensuring seamless onboarding and satisfaction through strategic execution and collaboration.Collaborated with clients and partner agencies to establish clear business objectives and deliver customized solutions.Developed and implemented sales goals and strategies, which resulted in significant growth in both sales revenue and overall profitability. Show less

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  Ibex. Pakistan

  Jan 2022 - Jan 2023

  Manager Sales & Business Development

  IBEX GLOBAL: US-headquartered & NASDAQ listed. IBEX employs 29,000+ employees across 30+ operational centers delivering 500+ million USD in annual revenues. IBEX specializes in- Business Process / Contact Center Outsourcing- Managed IT / Technology Services- Digital Marketing (Organic and Paid including Performance Marketing)- Digital Enablement (Websites, Social Media, Mobile, SEO, Software, Helpdesk, etc.)- Providing cutting-edge Voice of Customer, Customer Experience & Enterprise Feedback Management Solutions.Responsibilities;- Go To Market Strategy, Planning & Execution- New Business Development / Channel / Partner Management- Cross-Functional Business Operations, Budgeting, Contracting & P&L- CXO level Business Networking and Relationships- Presales & Implementations Delivery alignment & Coaching through cross-regional virtual teams- Managed IT Services (Helpdesk, Field Support, Infrastructure/App Maintenance)- Digital Media Marketing/Monitoring Solutions (Websites, Social, Mobile, E-Commerce)- Conduct research to identify new prospects for Ibex's various service offerings and arrange business meetings with them- Build long-term relationships with customers and generate new businesses from existing customers- Coordinate with legal teams for contracting- Track project invoicing, renewals and maintain record of revenue and invoices Show less

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  Golpik

  Jan 2023 - Jul 2023

  Growth Manager - Sales Head

  - Responsible for developing and implementing a sales plan that aligns with the company's overall growth objectives.- Responsible for leading a team of sales professionals, providing guidance, training, and support to ensure that the team meets its sales targets.- Preparing sales proposals and contracts for clients.- Responsible for onboarding, coaching, and providing training to new salespersons- Collaborates with other departments, such as marketing and product development, to ensure that the sales strategy aligns with the overall company strategy.- Develops and maintains sales collateral, such as presentations, proposals, and sales materials, to support the sales team in their efforts to win new business. Show less

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  Softech Microsystems

  Dec 2023 - Nov 2024

  Growth Manager

  - Directed the development and execution of comprehensive sales strategies that align with business goals, resulting in significant revenue growth and market share expansion.- Conducted in-depth market analysis to identify growth opportunities, penetrate new markets, and expand the customer base across diverse regions.- Built and led high-performing sales teams, providing mentorship, training, and performance management to achieve and exceed sales targets.- Leveraged CRM tools to enhance customer engagement, retention, and satisfaction, ensuring a customer-centric approach in all sales activities.- Streamlined sales processes and operations, utilizing data-driven insights to improve efficiency, productivity, and profitability.- Collaborated with marketing, product development, and customer support teams to align sales initiatives with broader business objectives.- Developed accurate sales forecasts and reports, presenting insights and recommendations to executive leadership to inform strategic decision-making.- Led high-stakes negotiations and closed complex deals, securing lucrative contracts and long-term partnerships with key clients Show less