Sudipta Gupta

Experience

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  Airtel Broadband & Telephone Services – Gurgaon

  Feb 2002 - Jan 2005

  Senior Customer Care Executive

  To take care of the walk-in customers and also the telephonic customers with the sales query, & other customer queries and enabling faster resolutions of issues relating to activation of subscribers, and ensuring relevant documentation & service provision for Value Added Services.Creating database of all clients attended in a day for maintaining all reports for management information system.

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  Vertex Customer Management, Gurgaon, India

  Jan 2005 - Mar 2008

  Senior Business Associate

  •Delivered exceptional customer service in a high-volume environment, resolving queries and ensuring client satisfaction.•Supported team operations by coordinating tasks and maintaining service delivery standards.•Underwent ORBIT training to enhance customer management skills, contributing to operational efficiency.

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  UOP - A Honeywell Company, Gurgaon, India

  Apr 2008 - Mar 2011

  Facilities Administrator

  •Managed general administration and facility operations, ensuring a safe and sustainable workplace for employees.•Implemented security measures to protect office premises and assets, coordinating with vendors and support staff.•Oversaw procurement, project travel, and vendor management in collaboration with the Singapore office.•Designed and executed safety protocols, including fire drills and evacuation plans, aligning with organizational standards.

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  KBR Technology, Gurgaon, India | April 2011 – Present

  Apr 2011 - now

  Executive Assistant | Immigration & Global Mobility Specialist (Dual Role)

  •Comprehensive executive support for the India Head and C- level executive's, managing complex calendars, scheduling high-priority meetings, and coordinating cross-functional communication to ensure seamless operations.•Travel coordination for senior executives, including arranging international and domestic travel, securing accommodations, preparing itineraries, and managing expense reporting and travel reimbursements for multiple team members.•Administer timesheet approvals, leave management, and office-wide event planning for over 400 employees, ensuring smooth office operations and promoting team engagement.•Provide confidential administrative support, including drafting and proofreading internal and external communications, managing highly sensitive information, and ensuring discretion in all executive dealings.•Manage executive meeting logistics, preparing agendas, coordinating presentations, and ensuring executives are well-prepared for internal and external engagements.•Stakeholder management, acting as a liaison between senior executives and internal departments, ensuring all action items are executed efficiently, fostering effective communication, and promoting a collaborative work environment.•Played a key role in the relocation of KBR’s Pune office, facilitating coordination between departments and external vendors to ensure a smooth transition for the 400+ employees.•Vendor and contract management: Sourcing and negotiating with service providers for office supplies, executive travel, and office-related services, ensuring the best value and maintaining strong relationships with key partners.•Developed and implemented efficient office procedures, streamlining administrative functions and driving productivity improvements.•Event planning and coordination for corporate events, conferences, and employee engagement activities, ensuring seamless execution and a high-quality experience for all attendees.•Oversaw office HSE & Zero Harm company policy Show less