Nermine Chebbah

Experience

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  ASSCAB S.R.L.

  Apr 2022 - Dec 2022

  Technicienne Informatique

  - Provide support to users- Social media management- Order and manage IT supplies and assets- Document issues, solutions, and procedures for future reference- Train users on new hardware and software- Configure network devices, printers, and other peripherals-Provide support to end-users in navigating and using Odoo's different modules.- Conduct training sessions for staff to ensure they understand how to use Odoo for their daily tasks

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  Sindibad Group

  May 2023 - now

  QA Tester , Functional & Technical Support Analyst

  - Technical Support and Troubleshooting- Incident Management- User Training and Assistance- Collaboration with developers- Design test cases, scenarios, and scripts based on functional and non-functional requirements.- Prepare test plans - Perform manual testing of software applications to identify defects.- Execute test cases across different platforms, devices, and browsers to ensure compatibility.- Test functionalities including UI/UX, performance, security, and integration.- Identify and document defects, inconsistencies, and issues in the software.- Conduct regression testing to ensure that recent changes or bug fixes have not negatively impacted existing functionality.- Retest fixed defects to verify that they are resolved.- Assist in the preparation and execution of UAT to ensure the software meets end-user requirements.- Communicate findings from UAT to development teams.- Develop and maintain comprehensive test cases and scripts for various test scenarios.- Ensure clear documentation of test results and processes for future reference.- Work closely with developers, project managers, and product teams to discuss issues, solutions, and project timelines.- Participate in scrum meetings to provide testing feedback and insights.- Ensure that the software aligns with the functional and business requirements by performing validation testing.- Verify software usability, reliability, and performance against specifications.- Set up the testing environment,- Simulate real-world usage scenarios to test the software’s behavior from an end-user perspective.- Provide feedback on user experience and suggest potential improvements.- Create and manage the necessary test data for executing test cases effectively.- Ensure that test data represents real-world scenarios.- Review and refine test processes to improve testing efficiency.- Provide input for improving the software development life cycle (SDLC) through feedback on common issues. Show less