James Chapman

Experience

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  Academy of Learning

  Jun 1993 - Nov 1994

  Training Advisor & Administrative Clerk

  • Training Advisor Duties:o Assisting Students with problems experienced in courseso Typing and preparing general and study Aid Noteso Lecturing on a monthly basis (Manpower Students)• Administrative Duties:o Updating of student fileso Organising educational trips for students and staffo Screening callso General office duties: Filing, typing, etc.

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  Aeromaritime International Management Services (Pty) Ltd (AIMS)

  Dec 1994 - Jun 1997

  Personal Assistant: Freight Audit and Quality Assurance Executive

  • Daily Administrative Dutieso Typingo Filingo Training (Computer Packages)o Quality Manualso Investigations into new Systems etc.o Updating of Literature Library

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  Pick 'n Pay Superstores (Regional Head Office)

  Jun 1997 - Mar 1998

  Human Resource Administrator

  • All Human Resource Administration for Superstores Division:o Administration of Staff Loanso Weekly and Monthly Reports o Preparing of Statistics relating to Resignations; dismissals, loans taken and approved, etc.o Yearly Reportso Budget Preparations

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  Score Supermarkets (Trading) Pty Limited

  Apr 1998 - Apr 2004

  Manager: Training and Development Administration (with Regional Manager Status)

  • Booking of Course Delegates• Processing of course-related administration• Capturing of course-related documentation on Human Resource Development Database (when I left there were over 7000 entries captured on the Database)• Maintaining HRD Database by updating captured information, drawing statistics and presenting to management• Compiling needs analysis based on training statistics• Maintaining supply of Trainee Managers ( booking Trainee Managers on courses and ensuring demand is met as and when Operations Division require new Trainee Managers, processing and preparing of documentation when trainees placed as Assistant Managers)• Certification of Trainee Managers and Operational staff for competency in various courses and keeping of Certificate database• Record Keeping and Archiving• Typing of confidential and non-confidential correspondence• Co-ordination of IEB Examinations for delegates attending in-house ABET programme• Filing, screening calls, petty cash, errands• Typing and layout of Course Material and manuals• Development of Course Material Show less

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  International Competencies Network c.c.

  May 2004 - May 2006

  Operational Manager

  Quality Assurance• During the first few months of my employ at ICN was to implement systems that would streamline administration with regards to training and development• Quality Assurance on facilitators during their training for which I needed to travel to the respective towns throughout the country• A Quality Assurance system was implemented within office to ensure that errors minimised and quality maintained with regards to the administration of assessment and moderation and capturing of same on the Database. I designed:o “Portfolio of Evidence Management” Operational Manualo “Course Administration” Operational Manual; and ao “Database” Operational ManualFacilitation• I facilitated a number of Assessment, Assessment Design and Moderation courses for private individuals as well as the public sector. • Provided client support telephonically and per e-mail when clients needed to compile their Portfolios of Evidence or the practice of assessment, assessment design or moderation.• Consultation with regards to client queries concerning accreditation, verification, moderation.Assessment & Moderation• Assessment of Portfolios of Evidence for Assessors, Moderators or Assessment Designers.• Assessed Additional Evidence.• Moderation of AssessmentsManagement of Administration and Office Support• Endorsement of successful learners by ETDP Seta and certification by ICN.• Registered ICN Assessors with ETDP Seta.• Responsible for ICN Re-accreditation - June 2005 as well as Verification (November 2005).• Project Management Course accreditation through the Services Seta.• Oversee: Booking of Delegates from external clients; Processing of course-related administration; Capturing of course admin on ICN Database• Maintaining HRD Database by updating captured information, drawing statistics and presenting to management.• Managing record keeping and archiving.• Assisted the Managing Director with typing, editing and layout of Course Material. Show less

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  HR Solutions for Tomorrow (Pty) Ltd

  Jun 2006 - Aug 2007

  Training Consultant; Co-ordinator and Learning Programme Designer

  • Aligning Trainig Material to Unit Standards• Writing Training Material for Soft Skills Training aligned to Unit Standards• Facilitating Soft Skills Courses for clients such as Associated Motor Holdings; Seekers Travel and Sentech.• Ensuring the setup, expanding and running of Training Department• Co-ordinating Accreditation and Site Visits with Services Seta• Co-ordination, Project Management, designing & facilitation of National 15 Day Sales Cadet Programme for the Associated Motor Holdings Group at different intervals throughout the year across the country.• I have also designed, completed and co-ordinated the following for HRST:o Climate Survey (For HRST’s internal use)o Performance Management System (for HRST’s internal use)o Induction Programme (for HRST’s internal use)o Quality Assurance System for the Recruitment Department within HRSTo Reformatting of HRST’s Web Page (www.hrst.co.za)o I co-ordinated and arranged the HRST exhibition at the Human Resource Development for Africa Exhibition 2007• Assisting with HR Consulting Projects:o Conducted Change Management Exercise for Department of Home Affairs and the Department of Foreign Affairso Designed Induction Programme for the Southern Motor Holdings Groupo Designed Performance Appraisal System for Sovereign Steelo Administration of Sandown Motors Job Description Exercise Show less

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  Isambulela Learning Company (Pty) Ltd

  Aug 2007 - Sept 2009

  Training Administrative and Quality Co-ordinator

  • Developing Training Material for Training aligned to Unit Standards• Ensuring the setup, expanding and running of Training Department (including the development and implementation of various policies, procedures, systems, etc)• Co-ordinating Accreditation and Monitoring Site Visits with Insurance Seta and entering into necessary correspondence with Seta, Government bodies and Quality assurance bodies to ensure Isambulela Learning Company abides by laid down criteria for training providers• Responsible for registration with Department of Education as a provider of Further Education and Training• Responsible for registration of Isambulela Learning Copany with Umalusi as a provider of Further Education and Training and subsequent reporting and adherence to Umalusi criterion and requirements• Set up & maintenance of Learner Management System• Implementation of administrative systems for the smooth running of Learnerships• Co-ordination of Learnership and Skills Programme administration and evidence for verification purposes• Facilitation; Assessment and Moderation Show less

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  MPower Training Solutions - An affiliate of Chardes & Associates

  Sept 2009 - Dec 2010

  Training Co-ordinator / Events Manager

  • Provide a training facilitation service to Chardes & Associates’ clients via the MPower Training Solutions engine (as identified by Skills Development Facilitators employed by Chardes & Associates)• Assist with the Skills Development Facilitation role as performed by Chardes & Associates• Assisting companies with assessing their Training needs• Ensure alignment of existing training programmes to prescribed Unit Standards, registration of same on Services Seta website and ensure subsequent extention of scope with Services Seta• Writing new training material for training aligned to Unit Standards as per client’s needs• Ensuring the setup of a Quality Management System – expanding and running of Training Department (including the development and implementation of various policies, procedures, systems, etc) and the regular updating of such policies and procedures and ensure continued accreditation with Services Seta• Co-ordinating Accreditation and Monitoring Site Visits with Services Seta and entering into necessary correspondence with Seta, Government bodies and Quality assurance bodies to ensure MPower Training Solutions (Pty) Ltd abides by laid down criteria for training providers• Facilitation, Assessment and Moderation• Marketing of MPower Training Solutions Show less

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  HR Solutions for Tomorrow (Pty) Ltd

  Jan 2011 - Sept 2012

  Training Consultant / Tender Administrator

  - Training & Facilitation- Assisting companies with assessing their Training Needs- Ensure alignment of existing training programmes to prescribed Unit Standards, registration of same on Services Seta website and ensure subsequent extention of scope with Services Seta- Responsible for the full Accreditation of HRST with Services Seta- Writing new training material for training aligned to Unit Standards as per clients’ needs- Ensuring the setup of a Quality Management System – expanding and running of Training Department (including the development and implementation of various policies, procedures, systems, etc.) and the regular updating of such policies and procedures and ensure continue accreditation with Services Seta.- Co-ordinating Accreditation and Monitoring Site Visits with Services Seta and entering into necessary correspondence with Seta, Government Bodies and Quality Assurance bodies- Facilitation, Assessment and Moderation- Marketing of the company’s training services and recruitment services- Administration and submission of tenders. Show less

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  Headspace Consulting (Pty) Ltd

  Oct 2012 - Feb 2013

  Learning Programme Developer / Quality Assurer

  - Facilitation of Learning Programmes- Assisting companies with assessing their Training Needs- Writing new training material for training aligned to Unit Standards as per client’s needs- Management of a Quality Management System- Co-ordinating Accreditation and Monitoring Site Visits with ETDP Seta and entering into necessary correspondence with Seta, Government Bodies and Quality Assurance Bodies as well as clients with regards to their queries and demands- Attending to Verification visits and adjusting Headspace Consulting Processes and Procedures accordingly- Assessment and Moderation- Upload of learners on ETDP Datanet application in order to obtain Statements of Result Show less

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  Plateau Learning and Consulting Network

  Mar 2013 - Jun 2013

  Owner

  I started this company and was self-employed. However, when Hyundai Automotive South Africa offered me a permanent position I opted to close down the company as I prefer earning a fixed salary. Here are my duties that I performed whilst running my own company:- Liaising with clients wrt their Facilitation, Training, Learning Material Development, Systems, Policies and Procedure and Marketing too development needs- Facilitation of Learning Programmes- Assisting companies with assessing their Training and Development Needs- Designing and Developing new training material for training aligned to Unit Standards as per clients’ needs- Consulting and Co-ordinating Accreditation and Monitoring Site Visits with various Seta’s and entering into necessary correspondence with Seta, Government bodies and Quality Assurance bodies as well as clients with regards to their queries and demands- Attending to Verification and quality assurance visits as and where clients require my input and expertise- Assessments and Moderation- Involvement with special projects where clients required my input and expertise such as the development of a Continuous Professional Development Programme for Standard Bank Show less

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  Hyundai Automotive South Africa

  Jun 2013 - now

  I am responsible for:* Training and Developing Service Advisors on 3 Levels of Service Advising as laid down by Hyundai Motor Company, Korea, being Certified; Expert and Master Service Advisor.* Training short courses such as Upselling and Customer Satisfaction Index* Redeveloping and reformatting existing training courses to be more up to date and relevant to the South African Market* Developing and implementation of the Dealer Principal Aftersales Knowledge Programme in order to equip Dealer Principals with a more thorough understanding of Workshops and the management thereof. This covers aspects such as: Aftersales Operations; Warranty; Reporting and Trends (Such as Utilisation; Productivity; Efficiency; Workshop profitability); Aftersales Marketing; Training Structures and Technical knowledge (How to upload hotlines to communicate with the Importer; operation of our Customer Care Centre; etc.)* Setting up the Service Advisor Competition for our National Skills Olympics after which the winners are sent to Hyundai Korea to compete in the World Skills Olympics* Training and preparing finalists for the World Skills Olympics to go to Korea in October 2018 - I will be accompanying the 2x finalists * Developing new Training modules that are required (for example: Booking in Short Course)* Developing and Implementing Teambuilding exercises for the Aftersales Department * Courses are conducted country-wide so I am travelling Show less Our Holding Company, Imperial Holdings is in the process of implementing and rolling out Talent Management as a major organisational intervention, cascading it throughout the entire group of companies of which Hyundai Automotive South Africa forms part. In July 2015 I was promoted to the position of Talent & Development Manager to assist with this valuable business imperative. The Human Resource Teams that fall under Associated Motor Holdings (encompassing Hyundai; Kia; Multifranchise brands; Graffiti; Liquid Capital; etc.) are all being capacitated at this moment in time to implement Talent Management within their companies. My role entails: The identification of individuals who currently make up part of the core mgt. of the company, as well as their subordinates who may be their likely successors, and after thorough assessment and collaboration with the management team to build a pipeline of talent to supply in the business's talent demands as and when the need arises.I've also assumed other responsibilities as TM, being the following:- Employment Equity: Liaising with the AMH Transformation Manager on EE matters in the Hyundai Business landscape - arranging the establishment of a fully representative EE Committee; consulting with DP's and Regional Managers on what the Dept. of Labour is expecting from the company in terms of EE; chairing EE Committee Meetings; Info. compiling with regards to the company's current EE status; arranging and conducting EE Roadshows.- Care and Growth Programme: Hyundai SA has embarked on what is known as the "Care and Growth" Programme which is an intervention designed to revolutionise the way in which managers manage. It is a tool in the reduction of staff turnover and to change the culture of the organisation. I co-ordinate this programme, ensuring that 200+ line managers attend the introduction to Care and Growth as well as its subsequent Application Modules.- General Office Management Duties. Show less My main responsibility is to move out to the Dealer Network within Gauteng and to train new Sales Executives on the Hyundai Process of selling. I am in the network on a daily basis (travelling from Dealership to Dealership) and train, but also act as a sounding board to sales executives in general who need someone from HR to talk to. Should serious issues be brought to my attention I get the HR Department involved in order to address a grievance or situations that require attention. At the conclusion of the week I generate a report detailing the dealerships I've visited and the sales executives trained, as well as my interactions with Dealer Principals and Sales Managers and wherever I might have come across issues that need more involvement from senior management (Head Office Level). The report gets distributed to the Regional Managers; National HR Manager and the Retail Director.I have some additional responsibilities: I've been asked to train management within the network on the Hyundai Performance Appraisal System and thus to ensure that it is rolled out to the entire Gauteng Dealer Network. The Hyundai Performance Appraisal System is an on-line, internet-based system.I'm also involved in the co-ordination of a Document Archiving Exercise entailing the scanning of Deal Files in each Dealership and subsequent saving of same on off-site Databases.Recently I've been asked to get involved with a Culture-revamp exercise in which Hyundai South Africa's culture is to be adapted to be more reflective of Hyundai's modern approach and international benchmarks. Show less

  • National Training and Development Specialist

    Jul 2017 - now

  • Human Resource Development Specialist

    Jul 2017 - now

  • Talent Development Manager

    Jul 2015 - Jun 2017

  • Training Manager (Regional)

    Jun 2013 - Jun 2015