Jacob Chen, CSCP

Experience

• 

  A.P. Moller - Maersk

  Jun 2010 - now

  Global Key Client CX Team Manager, delivering end to end integrated solutions for client. Managing a key SCM Customer Service Team with 18 HCs. Managing a team with 14 team members who are handling end to end process for 2 middle size clients.Responsible for people management and development, SOP alignment and optimization, drive KPI/Scorecard, and attending daily conference calls with overseas and regular client meetings. New key client implementation and go-live.Team Leader managing 10 subordinates.Managing complex client global projects.Internal operation process excellence project(OPEX). Group Leader of a team with 6 people for the SCM client.Graduate from the TDP.Implementation of client new business. Team Leader deputy.Client level coordination role.Trainee of the branch level Talent Development Program(TDP).Courses completed in the TDP,Individual EffectivenessBusiness ContextPeople ManagementProject Management Key staff in the team.Department level coordination role.Branch Start Performer Award. Front line staff of a supply chain management team for a famous supermarket client in UK. High performer in team.Team level coordination role.

  • Customer Experience Team Manager

    Feb 2021 - now

  • SCM Customer Service Team Leader

    Jan 2019 - Jan 2021

  • Operations Manager

    Jul 2016 - Jan 2019

  • Team Leader

    Apr 2014 - Jul 2016

  • Executive

    Jan 2013 - Mar 2014

  • Team Leader Deputy

    Jul 2011 - Dec 2012

  • Coordinator

    Apr 2011 - Jul 2011

  • Assistant

    Jun 2010 - Apr 2011