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Sonya E. Walker

Sonya E. Walker

Coordinator of Transportation for Tn Care

Followers of Sonya E. Walker186 followers
location of Sonya E. WalkerNashville, Tennessee, United States

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  • Timeline

  • About me

    Program Coordinator /Appeals Resolution Specialist at State of Tennessee

  • Education

    • DeVry University

      -
      Bachelor of Science in Technical Management Criminal Justice

      Law and Government: Understand laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules and the democratic political process.Customer and Personal Service: Demonstrated the principles and processes of personal service, including conducting customer needs assessments, meeting quality standards for services and evaluating customer satisfaction.Judgment and Decision-Making: Considered the relative costs and benefits of potential actions to… Show more Law and Government: Understand laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules and the democratic political process.Customer and Personal Service: Demonstrated the principles and processes of personal service, including conducting customer needs assessments, meeting quality standards for services and evaluating customer satisfaction.Judgment and Decision-Making: Considered the relative costs and benefits of potential actions to choose the most appropriate one.Ethics and Criminal Justice: Explored typical moral dilemmas in criminal justice, including basic ethical theories, and learn to apply them to contemporary problems in law enforcement, corrections and adjudication.Criminal Investigation: Understand the theory, practice and techniques behind criminal investigation, including problem-solving methodologies to recognize crime, suspects and perpetrators. Show less

  • Experience

    • Mid- Cumberland Community Service Agency

      Sept 2001 - Sept 2008
      Coordinator of Transportation for Tn Care

      Processed inbound phone calls related to request for non- emergency medical transportation. Responsible for processing inbound/ outbound phone calls related to member or provider questions regarding trip scheduling, member information, and unresolved complaints / issues. Provide Member education related to non- emergency medical transportation.Verify member eligibility and care coordination Process complaints from member and providers Coordinate information resources to Members, and Providers. Provide clerical support to Coordinator by assisting with file maintenance, report preparation, and coordination of meeting schedules. Supervise 15 customer service representatives Handle all hostile and irate callers Selected to train all newly hired employees Show less

    • Tennessee Carriers

      Sept 2008 - Mar 2012
      Call Center Manager

      Responsible for training, hiring and supervising 19 call center employees handling 16,500+ incoming calls monthly.Maintained average call answer rate of 34 seconds with a 1.3% abandon call rate.Tracked call traffic of the employees and identified the areas for improvement.Handled complex member inquiries and complaints.Scheduled training sessions and meetings for call center staff.Developed and implemented the operating procedures of the organization.Monitored and controlled the day-to-day activities.Handled general human resource issues. Show less

    • Sewalker Studios

      Jan 2010 - now
      Freelance Photographer

      I use my technical expertise, creativity, and composition skills to produce and preserve images that visually tell a story or record an event.

    • Sharon's Childcare Center

      Apr 2012 - Oct 2016
      Office Manager

      Manage eight care givers and day-to-day activities at a preschool.Train, encourage, and mentor staff.Administer record keeping, post accounts receivables and maintain rapport with parents.Explain or answer procedural questions about day care operations and care of children.Create instructional resources for use in the classroom.

    • State of Tennessee

      Oct 2016 - Nov 2021

      • Review & resolve appeals in a timely manner while ensuring due process for appellants while upholding the highest level of communication possible between all parties.• Create evidence packets and testify on behalf of TnCare in eligibility hearings• Proactively Identifying inconsistencies and errors in eligibility determinations using current policies, rules, and procedures.• Analyzes errors identified through electronic process while working to resolve issues in order to complete enrollment in the TnCare Medicaid program. Show less

      • Case Manager 1

        Jun 2021 - Nov 2021

      • Program Coordinator /Appeals Resolution Specialist

        Oct 2016 - Jun 2021

    • Metro Nashville Public Schools

      Nov 2021 - now
      Para Pro Ex Ed

      • Work with students who have IEPs, functional behavioral assessments, safety plans, and/or behavior intervention plans.• Supervises and engages with students during arrival, dismissal, lunch, and/or other activities designated by the teacher or administrator. Assist and facilitate classroom and lesson preparation. Assists in the personal care of students such as feeding, diapering, lifting, etc.

  • Licenses & Certifications