Eslam Mahmoud

Experience

• 

  Update CU

  Jul 2010 - Mar 2012

  Vice head oc

  -Organize Events -Participating to Set Plans -Do Publicity Work

• 

  Vodafone Egypt

  Apr 2012 - Jun 2012

  Data entry

  -Enter Data in Vodafone System -Review Customer Data

• 

  Shalz travel and tourism

  Jul 2012 - Oct 2015

  Booking supervisor

  -Issue Tickets ,Reissue and Refund on Amadeus & Sabre System- Hotels Reservation-Answer inquiries regarding information such as schedules, accommodations, procedures, and policies. -Collecting and Processing Payments -Dealing With complaints And Follow up the Customers and Confer with customers to determine their service requirements and travel preferences. -Do Publicity Work

• 

  Global Knowledge Middle East & Africa

  Dec 2015 - Apr 2017

  Sales Account Manager

  - Maintaining and developing relationships with existing customers via meetings, telephone calls and emails.-Visiting potential customers to prospect for new business;- acting as a contact between a company and its existing and potential markets.- Negotiating the terms of an agreement and closing sales- Gathering market and customer information;- Negotiating variations in price, delivery and specifications with managers- Analyze sales trends, track unit sales, and generate gross margin reports - Generate sales forecast reports- Advising on forthcoming product developments and discussing special promotions.- Reviewing own sales performance, aiming to meet or exceed targets; - Gaining a clear understanding of customers' businesses and requirements;- Making accurate, rapid cost calculations, and providing customers with quotations- Work with the Marketing Dept. to develop and execute Corporate Sales initiatives - Investigate and troubleshoot customer service issues Show less

• 

  Hotelme هوتل مي

  Jun 2017 - Dec 2017

  Senior Product Specialist

  -Book and sell International and domestic flights.-Book and sell worldwide hotel.-Book and sell worldwide packages-Use Saber and Amadeus systems for flight reservations-Dealing with suppliers to create packages-Help clients to change or cancel their trip as per the company policy-Transferring calls, receiving and handling the client's complaints-Send to the client all related trip documents like hotel, activity, or transfer voucher, and flight ticket as well, in addition to train ticket or cruise. Show less

• 

  LTC international Qatar

  Jan 2018 - Jun 2018

  Human Resource Specialist
• 

  Immigration Exploring

  Jul 2018 - Jun 2019

  Operation Manager
• 

  Egylière

  Jul 2019 - now

  • Deputy Manager Operations

    Jan 2022 - now

  • Senior Travel Consultant

    Jul 2019 - Dec 2021