Minindu De Silva

Experience

• 

  IFS

  Nov 2008 - now

  As a Senior Resource Manager at IFS Resource Management Global Delivery, I specialize in optimizing resource allocation and driving efficiency across various projects. With a keen eye for detail and a strategic approach, I ensure that our teams are well-equipped to meet their goals and deliver exceptional results. My role involves collaborating closely with different departments, managing resource planning, and implementing best practices to enhance productivity. Passionate about fostering a positive work environment, I am dedicated to supporting our teams and contributing to the overall success of IFS. Show less As a Global Service Request Manager at the Engineering Hub of IFS, I play a pivotal role in ensuring seamless service delivery and customer satisfaction. My primary responsibility will be to manage and oversee technical service requests, ensuring they are handled efficiently and effectively. Further I work closely with cross-functional teams to resolve issues, implement solutions, and maintain high standards of service quality.My role will involve:- **Service Request Management:** Efficiently managing and tracking service requests from initiation to closure.- **Customer Interaction:** Communicating with customers to understand their needs and ensure their issues are resolved promptly.- **Team Coordination:** Collaborating with engineering, support, and other teams to provide comprehensive solutions.- **Process Improvement:** Continuously improving service request processes to enhance efficiency and customer satisfaction. Show less Responsible for managing projects, analyzing the needs of the business and coming up with solutions to business problems while managing customer expectation. Managing the work from initial request through estimation, approval, requirements, build and implementation. Responsible for scoping the business requirements and analysing technical solutions. Involved in developing the implementation approach and managing the impact on all business areas. Responsible for all aspects of the project from business analysis to plan management, stakeholder engagement and risk management. Show less

  • Senior Resource Manager | Lead SRM - IFS Engineering Hub

    Dec 2024 - now

  • Global Service Request Manager - IFS Engineering Hub

    Jul 2024 - Dec 2024

  • Global Service Request Manager - IFS Asia Pacific, Japan, Middle East and Africa

    Jan 2021 - Jun 2024

  • Assistant Manager - Consultancy Services

    Mar 2018 - Dec 2020

  • Senior Application Consultant - Supply Chain | Service & Maintenance

    Jan 2016 - Dec 2020

  • Application Consultant - Supply Chain | Service & Maintenance | Retail

    Jan 2010 - Dec 2015

  • Associate Application Consultant

    Nov 2008 - Dec 2009