Eli Quay

Experience

• 

  Bridgewater Foods Supermarket

  Apr 2016 - Jul 2020

  Shift Manager

  - Supervised a team of five to seven employees- Resolved all customer service requests, both in-person and over the phone- Closed the store at the end of the night and file reports for upper-level management to review- Trained new employees to run register and stock shelves- Operated a cash register throughout the evening

• 

  Bridgewater College

  Aug 2018 - Mar 2020

  - Represented Bridgewater College during Open House events as part of a student panel- Discussed campus life, including safety, housing, dining, transportation, and weekend activities- Answered questions from parents of prospective students both honestly and tactfully- Communicated directly with parents of prospective students after the panel concluded- Invited to work in this role by the Director of Admissions - Corresponded with and interviewed people who are involved with on-campus activities- Researched and collected relevant information in preparation for an article, a podcast, or a radio segment- Covered local events and took photos for BC Voice’s newspaper and website- Authored concise, informational articles covering political issues within the United States and worldwide - Guided students towards developing effective studying and organizational habits- Tutored students in various subjects that I had experience with- Developed weekly study plans for the students based on their workload- Adapted to meet the specific needs of each individual student

  • Volunteer Open House Panelist

    Apr 2018 - Mar 2020

  • Staff Writer for BC Voice

    Jan 2017 - Dec 2019

  • Academic Coach

    Aug 2018 - Dec 2018
• 

  Robert Teague - State Farm Insurance Agent

  Aug 2020 - Jul 2021

  Customer Service Representative

  - Provided exceptional customer service, both in person and over the phone- Engaged in customer-driven conversations to assess and meet the customer’s needs- Utilized the Salesforce CRM platform to build a deeper connection with customers- Managed office social media and direct marketing initiatives

• 

  University of Connecticut

  Aug 2021 - May 2023

  Graduate Teaching Assistant

  2022-2023 Academic Year- Launched a structural overhaul of an undergraduate research methods course- Taught communication students about communication theory and research methodology- Designed and proposed a qualitative study on student athletes' perceptions of personal branding- Conducted focus groups to learn student athletes' attitudes toward branding and entrepreneurship 2021-2022 Academic Year- Taught an introductory communication course to undergraduate students- Emphasized the importance of communication in careers across disciplines- Communicated with students to address questions and resolve course-related issues- Collaborated with the head instructor to ensure the course’s smooth daily operation Show less

• 

  Waynesboro Landscape and Garden Center

  Jun 2022 - Aug 2022

  Customer Service Associate

  - Communicated with customers to learn their garden-related needs- Assisted customers as they navigated the store and searched for specific items or plants- Collaborated with knowledgeable garden center personnel to address customers' questions- Scheduled and managed appointments for garden and landscaping services over the phone

• 

  Bridgewater College

  Jun 2023 - now

  - Conducted on-campus presentations and tours with prospective students and families- Networked with high school counseling staff to organize events and recruit students- Created concise, informative pamphlets about the College’s academic programs- Analyzed and report customer satisfaction data from admissions event surveys

  • Communications & Media Relations Specialist

    Apr 2024 - now

  • Admissions Counselor

    Jun 2023 - Apr 2024