Laurent Ariga

Experience

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  Amadeus Global Travel Distribution

  Jul 2000 - Oct 2005

  Implementation Engineer

  Responsibilities:‣ Implementation of Amadeus e-Retail engines for the major airlines worldwide.‣ Post-implementation support.‣ Coordination of implementation/development/QA teams to successfully deliver Amadeus e-commerce solutions.Major Achievement:‣ Quality Assurance tests for the AirCanada.com booking engine, executing test scripts, tracking and reporting bugs, and working within tight schedules.

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  Qatar Airways

  Nov 2005 - Aug 2009

  System Specialist Manager

  Responsibilities:‣ As a Product manager, analyzed business requirements, managed the implementation, and performed the UAT for the new redemption booking engine.‣ Subject Matter Expert for internal departments including pricing, revenue management, IT, and commercial as well as third parties to implement Amadeus web solutions.Major Achievement:‣ Implemented the new redemption booking engine for qmiles.com resulting in redemption booking growth of 80% the first year.‣ Roll-out the new e-commerce platform for qatarairways.com which increased the online sales many fold surpassing forecasted projections. Show less

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  Etihad Airways

  May 2012 - Dec 2016

  Responsible for leading the product roadmap and delivery, ensuring compliance and compatibility with the digital platform. Implemented multiple enhancements across the e-commerce platforms, increasing online penetration by 18%. Responsibilities:‣ Collaborating with multiple stakeholders to define a strategic rollout plan for the digital initiatives and ensured on-schedule delivery and alignment to the roadmaps of key vendors.‣ Monitoring system performance and ensuring that new functionality is implemented on time, resulting in increased user capabilities and driving additional/enhanced revenue opportunities. Show less

  • E-Commerce Domain Manager - PSS Transformation Project at Air Seychelles

    Aug 2014 - Dec 2016

  • Manager E-commerce

    Sept 2009 - Aug 2015

  • Sr. Business Analyst & Subject Matter Expert E-Commerce - PSS Transformation Project

    May 2012 - May 2013
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  Air Seychelles

  Dec 2014 - Dec 2016

  Senior Manager, E-Commerce

  Appointed to deliver the Air Seychelles Digital PSST migration from SITA to Sabre system, inclusive of a new responsive website using Drupal CMS, meeting an aggressive timeline of 9 months. Increased online penetration by 140%.‣ Designed and delivered the first resident domestic booking solution for Seychelles and received direct appreciation from the Minister of Tourism. ‣ Drove digital marketing implementation via SEO and SEM and managed and distributed ancillary merchandising for e-commerce and direct sales. Show less

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  Malaysia Airlines

  Jan 2017 - Jun 2022

  Head of Digital Solutions & Payments

  Responsible for leading the department for all customer-facing e-commerce applications, including website, mobile app, and connected airline-specific e-commerce platforms.‣ Successfully completed the PSS Migration for all digital channels to Amadeus Altea (including the new Adobe CMS website), meeting an aggressive timeline of 9 months.‣ Led the successful delivery of a new payment platform, integrating over 40 global payment options to enhance customer payment experience.‣ Oversaw and delivered digital transformations across various PSS channels, including the website, mobile app, e-commerce marketplace, dynamic packaging platform, ancillary platform, and group and corporate platforms.‣ Designed and delivered innovative airline digital products by integrating various core airline solutions to create unique customer experiences.‣ Integrated Digital PSS products with Adobe Experience solutions, effectively improving the digital customer experience and maximizing online revenue opportunities.‣ Fostered the Amadeus digital partnership, positioning the airline as an early adopter of Amadeus Altea products including Multi-Currency Pricing, Amadeus Anytime Merchandising, and Adobe integration. Show less

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  SAUDI AIRLINES

  Jan 2023 - now

  Digital Advisor to CCO