Marianela E.

Experience

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  LIDL Supermercados SAU

  Mar 2015 - Sept 2016

  SAP specialist - FI module

  • Sap FI module user• Accouting books documents registration • Creation of Master data of creditors and debtors• Registration of invoices • Reports

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  GINDUMAC

  Sept 2016 - Jan 2017

  Administration Manager

  • Issue analysis and resolution• Project management for several projects • Prepare activity and results reports, such as daily call reports, weekly and monthly work plans• Proactively identify changes in work scope and ensure appropriate planning measures are communicated• Manage tasks and technical people according to project needs• Create Supplier Database• Coordination of accounting under Spanish and German laws

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  Blue Alpha Solutions S.L.

  Feb 2017 - Oct 2017

  Risk Analyst
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  Red Points

  Nov 2017 - Sept 2020

  • Adapted to managing the Training team remotely during the pandemic, implementing effective virtual training solutions to maintain service quality.• Implemented the "Northpass" LMS to develop and monitor online courses, enabling scalable learning solutions.• Planned, coordinated, and executed training sessions, online courses, and staff development programs to enhance proficiency in the Red Points platform.• Analyzed metrics to assess the impact of training initiatives, adjusting approaches to maximize user competency and program effectiveness.• Collaborated closely with Product Owners to provide valuable feedback on usability and resolve software-related challenges.• Responsible for drafting and communicating new features released in deployments through written updates and internal webinars.• Engaged with internal users to gather insights on platform functionality, facilitating improvements in subsequent product updates.• Built an internal Knowledge Center on WordPress with Divi, centralizing key resources and supporting consistent knowledge sharing.• Provided on-site user support, ensuring effective and hands-on guidance for enhanced platform adoption.Highlight Project: Digital Knowledge Center Implementation1. Conducted extensive research on Learning Management System (LMS) providers, selecting Northpass as the ideal platform, and oversaw the entire implementation process. Migrated all training materials to Northpass, streamlined content, and facilitated user onboarding, making it a seamless transition for internal users.2. Spearheaded the creation of a digital Knowledge Center to provide comprehensive “how-to” resources for platform users. This involved curating step-by-step guides, FAQs, and video tutorials, housed in an intuitive, easily accessible format. The Knowledge Center significantly reduced user dependency on direct support and improved user satisfaction by providing an always-available resource for learning and troubleshooting. Show less As part of the product team in this position, I contributed to: • Trained global teams on the new in-house platform, ensuring that all users could fully leverage the system to deliver optimal service to clients.• Developed and executed a comprehensive training plan, tailored to different learning needs, covering both in-person and remote formats across U.S. and international offices.• Collaborated closely with product and engineering teams to identify and prioritize feature improvements based on user feedback and internal users needs, enhancing platform usability and client satisfaction.• Acted as a primary point of contact for internal stakeholders, addressing inquiries and coordinating with cross-functional teams to ensure smooth communication and project alignment.• Created detailed documentation and training materials, simplifying complex technical processes to facilitate knowledge transfer and consistent platform usage.• Monitored training impact through feedback analysis, identifying areas for improvement and implementing adjustments to better support user proficiency and confidence.Highlight Project: Company-Wide Training ProgramLed the company’s extensive training program for approximately 200 employees, across both U.S. and international locations, delivering sessions both in person and remotely. I developed a structured training approach to ensure all team members, regardless of location, could effectively adopt and use the platform. This initiative not only facilitated a seamless transition to the new technology but also boosted platform usage rates and reduced support tickets enhancing overall operational efficiency. Show less • Configured and optimized service automation, ensuring clients received continuous and effective brand protection with minimal manual intervention.• Conducted thorough quality checks to ensure results met established standards, guaranteeing accuracy and relevance in client reports.• Oversaw the implementation of monitoring tools to track brand infringements, enabling swift responses to potential threats.• Maintained constant communication with development and tech teams to adjust and customize tools based on specific client needs.• Analyzed performance metrics and reports to identify operational and client experience improvement areas.Highlight Project: Client Portfolio Platform MigrationLed the complete migration of our client portfolio to a newly developed, in-house platform, streamlining operations and enhancing the user experience. Coordinated planning, execution, and follow-up stages to ensure a smooth transition without service disruptions. Show less

  • Software specialist Manager

    Sept 2019 - Sept 2020

  • Software Specialist

    Oct 2018 - Sept 2019

  • Senior Operations Analyst

    Nov 2017 - Oct 2018