Talk to sales Try for Free
Ine Intan

Ine Intan

Followers of Ine Intan10 followers
location of Ine IntanJakarta, Jakarta, Indonesia

Connect with Ine Intan to Send Message

Connect

Connect with Ine Intan to Send Message

Connect

  • Timeline

  • About me

    Senior officer enterprise service management

  • Education

    • UPI Bandung

      2001 - 2006
      Bachelor's degree accounting

    • Universitas ARS Internasional

      2007 - 2009
      Master's degree management

  • Experience

    • PT Telkomsel

      Feb 2009 - May 2012

      Monitoring target Call CenterMake improvement for achieve target call centerComplain HandlingDaily/weekly/monthly ReportingMonitoring target sales call center Monitoring target division Make improvement for achieve target divisionComplain HandlingDaily/weekly/monthly Reporting

      • BKO for infomedia

        May 2010 - May 2012

      • Service Operation Call Center

        Feb 2009 - May 2010

    • Telkomsel

      Jun 2012 - now

      Senior officer enterprise service management Monitoring performance target for speed efficiency, sales and qualityEnsure the daily running of the call centerLiaising with supervisors, team leaders, operations and third party for resolved issuesMonitoring random calls to improve quality and minimize errorrecording statistics., user rates and the performance level of the call centerHandling the most complex customers complaints or enquiries

      • Senior Officer

        Nov 2021 - now

      • loisson officer

        Jun 2012 - now

  • Licenses & Certifications