Mahmoud Atta

Experience

• 

  Xceed

  Dec 2020 - Apr 2023

  - Handle all incoming calls from the call center.- Peer mentor who trains new agents during the training period- Assist the team that assists agents in obtaining any information.- Customers who want managers are handled by the Hardcall team, which answers transferred calls from agents.- Outbound sales teams market products from various brands to customers.

  • Peer Mentor (Americana Kuwait)

    Sept 2022 - Apr 2023

  • Hard Caller Assist (Americana Kuwait)

    Jun 2022 - Sept 2022

  • Customer Service Representative

    Dec 2020 - Sept 2022
• 

  Minds Outsourcing

  May 2023 - Jan 2024

  Technical Recruiter

  - Create and publish job posts in various portals.- Responsible for sourcing, attracting employees to find the perfect match (Headhunting)- Network with potential hires through professional groups on social media and during events- Screen resumes and job applications.- Conduct initial phone screens to create shortlists of qualified candidates.- Follow up with candidates throughout the hiring process.- Track hiring metrics including time-to-hire, time-to-fill, and source of hire.- Maintain a database of potential candidates for future job openings.- Collaborate with Human Resources Manager to set qualification criteria for future employees. Show less

• 

  DGTERA

  Feb 2024 - now

  Technical Recruiter