Tim Roy

Experience

• 

  Filene's

  Jan 2000 - Jan 2006

  Operations Manager

  Oversaw day-to-day operations of $65M retail department store while reporting to general manager. Named 􏰅2004􏰊 Operations Support Team Member of the Year.

• 

  AC Moore

  Jan 2006 - Jan 2007

  Assistant Store Manager

  Assisted in operation of retail store.

• 

  CVS Health

  Jan 2007 - Jan 2021

  Reported to Division Vice President and oversaw operations of region that was comprised of 8 districts, 􏰆109􏰈 stores, and 9 culturally diverse direct reports. Focused on people and business growth to achieve annual sales goals via service, prescription growth, immunizations, sales-building, shrink and payroll control, inventory management, and employee development. Recruited and coached district managers to bolster region performance.● Achieved $1􏰆.05􏰉B in top-line revenue in 􏰅2020, up from $􏰈􏰇􏰊984M in 􏰅2019􏰆􏰈 and $􏰇􏰋870M in 􏰅2018􏰆􏰇, by focusing and delivering key operational executables and strategically forecasting COVID-􏰆􏰈-related opportunities.● Secured $12􏰆􏰅0M in 􏰅202􏰅0 net profits, a $4􏰊M year-over-year increase, by recruiting and training customer-focused team of 8 district leaders and 3 up-and-coming district leaders.● Garnered $􏰆108􏰇M in net profit for 􏰅2018􏰆􏰇 by executing new pharmacy programs and reducing inventory shrink and payroll.● Grew net profits $8􏰇M in 􏰅2019􏰆􏰈 by controlling payroll expenses by $􏰌􏰍􏰆361K and improving inventory shrink by $􏰅200K.● Delivered over 􏰅200K COVID-􏰆􏰈 rapid tests in 85􏰇􏰉 locations by devising, establishing, and seamlessly integrating in-store strategies into day-to-day operations.● Realized 􏰆􏰅􏰉125K home deliveries in 􏰅202􏰅0, up from 6􏰍,000 in 􏰅2019􏰆􏰈, through employee training and emphasizing free one- to two-day shipping.● Integrated 13 􏰆􏰌 competitor file buys and three buy-and-operate acquisitions into core pharmacy business in 􏰆􏰅12 months. ● Earned status as top sales region for 2􏰅018􏰆􏰇 and 2􏰅019􏰆􏰈.● Selected as 2􏰅018􏰆􏰇 Region of the Year based on financial and service outcomes.● Recruited, hired, and developed external fast track region director in 2019􏰆􏰈.● Promoted five district leaders to more complex roles between 􏰅2018􏰆􏰇 and 􏰅2020.● Served as Engagement captain for Division 3􏰌. Daha az göster Directed operations, staffing, service, and business growth for district with $25􏰅􏰉0M in annual sales through sales and inventory management. Sourced, hired, trained, and developed 􏰅􏰍26 leaders for management roles and succession planning. Served as peer mentor for newly promoted district managers, while reporting to regional manager.● Aligned 9 district managers to successfully execute store of future projects consisting of 􏰆􏰌13 new store layouts, as key partner to construction and internal operations group.● Led multiple service- and sales-driving initiatives that required strategic planning, peer collaboration, leadership, and corporate partnerships to develop best practices in generating improved profitable operations.● Developed and supported promotion of 4 district managers during six years in role.● Served as Interim Regional Manager from August 20􏰅17􏰆􏰋 to February 􏰅2018􏰆􏰇. Daha az göster Assumed overall leadership and strategic operation of retail front store and pharmacy with 􏰆􏰉 15employees and $6􏰍M in annual revenue. Recruited, hired, managed, and trained staff. Implemented store policies, managed sales and inventory, oversaw customer service, and managed financial budgeting aspects of store, while reporting to district manager. Mentored, trained, and promoted three assistant managers to store manager positions. Completed district manager emerging leader program. Earned district and regional Paragon awards. Daha az göster

  • Region Director

    Jan 2018 - Jan 2021

  • District Manager

    Jan 2011 - Jan 2018

  • Store Manager

    Jan 2009 - Jan 2011

  • Assistant Store Manager

    Jan 2007 - Jan 2009
• 

  Pilot Flying J

  Jan 2021 - Jan 2022

  Regional Manager

  Reported to Division Vice President and oversaw operations of Northeast Region, comprised of eight travel centers and a team of 14􏰆􏰊 direct reports. Managed day-to-day operations, consisting of staffing and 􏰅􏰊24-hour operations of fuel, convenience, and restaurant business at each location, with responsibility for traveling to each site weekly to review operations with GMs and strategize business plans for improvement and growth.● Achieved $􏰆􏰊􏰉145M in annual revenue in 􏰅2021􏰅􏰆, up from $135􏰆􏰌􏰉M in 􏰅202􏰅0, by focusing and delivering key operational executables in both food service and inventory management.● Delivered $􏰌􏰊􏰅342K in YoY labor savings, with renewed focus on employee training and fiscally responsible scheduling practices. Daha az göster

• 

  MyEyeDr.

  Jan 2022 - Jan 2023

  Regional Director

  Reported to Senior Vice President and guided day-to-day operations of 􏰈􏰍96 optometry practices and optical shops operating across eight states, with six district managers as direct reports. Performed day-to-day operations consisting of office staffing, both optometrist and non-optometrist staff, as well as scheduling of patients, appointment management, treatment management, and delivery of eyewear solutions. Strategized daily with professional services team in the planning and execution of business strategy. Built and managed talent pipeline, both at general manager and district manager level, and promoted two district managers during tenure.● Successfully delivered $􏰆􏰉150M in annual revenue. Achieved 􏰅􏰎 comp increase YoY.● Oversaw implementation of standardized labor model, resulting in $2􏰅00K in labor savings YoY. Served as regional field expert for inventory operations.● Integrated six new practices successfully in 􏰅2022􏰅􏰅, generating additional $4􏰊.9􏰈M in revenue and $49􏰊􏰈0K in profit.● Sourced, interviewed, hired, and trained two new district managers to oversee Hartford, Connecticut, and Boston, Massachusetts, markets. Daha az göster

• 

  Wayfair

  Jan 2023 - Jan 2024

  • Manager Store Operations/Implementation

    Mar 2024 - Jan 2024

  • Senior Implementation Specialist

    Jan 2023 - Mar 2024
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  Coast Guard Exchange (USCGCSC)

  Jan 2024 - now

  Director of Stores