ANDREJA NOVAK

Experience

• 

  DHL

  Mar 1998 - May 2002

  Sales Representative
• 

  Western Wireless

  May 2002 - Oct 2005

  Call Center Supervisor
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  Coca-Cola Hellenic Bottling Company

  Oct 2005 - May 2019

  • Managed business relationship as daily task to grow the business• Negotiate yearly contacts with IC KA customers ( Hotels, Spa's Autogrill, Marche, At work channel, Cinemas ) and biggest KA like Mercator & Petrol.• Negotiate most important sales transactions for national promotions and new products• Sell in and execute to ensure we had distribution, stock weight and visibility in the outlets in the assigned area• Measure – Analyze, Drive efficiency, & Maximize profits, P&L responsibility• Maximize ROI from all discounts and spend, and maintain compliance to agreed trading terms• Focused on Revenue Growth Management for Customer and Company• Cross departmental coordination and co-operation with Key Account Department(Supply Chain, Finance, Trade marketing, Brand marketing, Procurement)• Close cooperation with marketing department to create tailor made outlets Show less • Managed business relationship as daily task to grow the business• Negotiate yearly contacts with KA customers ( Mercator, Petrol )• Negotiate most important sales transactions for national promotions and new products• Sell in and execute to ensure we had distribution, stock weight and visibility in the outlets in the assigned area• Measure – Analyze, Drive efficiency, & Maximize profits, P&L responsibility• Maximize ROI from all discounts and spend, and maintain compliance to agreed trading terms• Focused on Revenue Growth Management for Customer and Company• Cross departmental coordination and co-operation with Key Account Department(Supply Chain, Finance, Trade marketing, Brand marketing, Procurement)• Close cooperation with marketing department to create new displays and marketing equipment Show less • Lead both Retail and HORECA segments / responsible for yearly net turnover of 10 milions• Negotiate most important sales transactions in most important HORECA customers• Achieving the width of distribution on country level• Control the sales process and drive leads to closure – generate revenue• Full P&L responsibility• Forecast revenue and products plus update sales activity to senior management• Strong effort in analytic, number crunching and driven by strong value system• Leading team of 15 people• Segmentation of customers, create Route to market management - to achieved best execution with the lowest cost in the market• Coaching and developing of sales team ( managing others , managing managers )• Final approver in recruiting new sales team members• Execute sales promotional activities through field sales team• Run the sales operation as a profit center head• Maintain the right product mix, maintaining relationships with the key channel partners• Building values and implementing the marketing and sales promotion strategies• Cross departmental coordination and co-operation with Sales Department(Supply Chain, Finance, Trade marketing, Brand marketing, Procurement) Show less • set up from start Call center - later Custoemr Care center• Set up all business processes for Call Center and all process connect with other department• Responsible for team of 12 people in call center• Managing team in cooperation with field sales• Achieving the width of distribution of products via Call Center• Control the sales process and drive leads to closure – generate revenue • Forecast revenue and products plus update sales activity to senior management• Strong effort in analytic, number crunching and driven by strong value system• Experience in man and team management (3 direct reports ; 16 indirect reports )• Final approver in recruiting new sales team members• Execute sales promotional activities through Call Center• Run the sales operation as a profit center head• Maintain the right product mix, maintaining relationships with the key channel partners• Building values and implementing the marketing and sales promotion strategies• Cross departmental coordination and co-operation with Sales Department(Supply Chain, Finance, Trade marketing, Brand marketing, Procurement) Show less

  • KA manager

    Feb 2012 - May 2019

  • KA manager

    Feb 2016 - May 2018

  • Area Sales Manager

    Oct 2008 - Oct 2012

  • Customer Service Manager

    Oct 2005 - Oct 2008
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  Fipis d.o.o.

  May 2018 - now

  KAM manager

  Responsible for the financial performance of the sales by setting strategic goals and plans Focus on assigned area(s) of the business by compiling and submitting accurate and timely sales pipeline and forecast data that allow effective business planning - cooperation with produvtion department. Analyzes market opportunities, develops and implements strategies to maximize margins while increasing market share Analyze actual current business performance to market opportunity size and creates plans to close gap . Develops and maintains partnership with Sales support and operations. Show less