Tejus Khadri

Experience

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  Hindustan Aeronautics Limited

  Jun 2018 - Jun 2018

  Industrial Training

  I was part of Industrial Training in IT department of Helicopter Division.Gained knowledge about different types of Helicopter and the computing systems used in it. Worked closely in testing the equipments and on operating the ERP tools.

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  Bharat Sanchar Nigam Limited

  Jul 2018 - Aug 2018

  Industrial Training

  The training involved hands-on experience in mobile communication technologies i.e GSM and CDMA.Worked and interacted with the GSM security team on the different types of encryption imposed on the data packets.

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  Spearhead Techserve Pvt. Ltd.

  Jan 2019 - Feb 2019

  Intern (Front-end developer)

  Worked in developing a Web Page. Built an UI to retrieve the tax information of the employees in the organisation.

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  DXC Technology

  Feb 2019 - Jun 2019

  Technical Consultant

  • Worked as the first point of contact to the technical clients.• Provide basic level troubleshooting on Windows machines and Virtual Machine• Worked on the process of data migration for HPE and CSE clients. The process involved changing the domain name, creating the credentials, and allocating cloud storage spaces for the clients.

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  PowerSchool

  Jul 2019 - Jun 2021

  Associate Software Engineer

  My role involved the following: • Confer with the Technical contacts, Database Admins, Software Developers, Data Specialists, and Network Engineers of the schools to identify problems in their PowerSchool Student Information Systems, replicate them, and troubleshoot for the root cause. • Worked extensively in building various standard statistical reports such as help desk incident reports, Attendance reports, Various Grade Reports using Oracle Apex, and other internal reporting tools. • Building Web-based templates as per the client's requirements. • Perform root cause analysis on trended Database incidents, performance tuning, and major outages. • Specify proper type of file management, indexing methods, and data mapping fields. • Evaluate failures, bugs, systemic problems, analyzing the different System Logs, and manage the overall incident lifecycle to completion. • Execute deployment of new software based on provided instructions as required. • Analysing the inconsistencies of data and manipulating them using SQL queries. • Worked in customizing the existing features as per the client's requirements. • Work with the senior engineers to explain software errors or to recommend changes toprograms to fix the existing bugs. • Create and maintain technical documentation and playbooks as required. Show less

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  Khoros

  Aug 2021 - Jul 2023

  Product Analyst

  * Thoroughly communicated complex technical information to clients with varying technical expertise.* Served as the central point of contact for all operational conversations that arose with assigned clients while providing proactive and reactive communications/solutions.* Created solid, long-term relationships with clients by developing a deep understanding of their technical needs and pain points.* Leveraged internal teams to ensure that our client's technical and operational requests were handled effectively.* Participated in internal projects, wrote articles for the knowledge base, and presented technical topics to other internal teams.* Maintain regular communication with the client and ensure all inquiries are being resolved satisfactorily and timely.* Plan sprint goals with the product owner and assign task breakdowns for the team to achieve maximum results.* Worked on customization of web pages and skins as per client's requirement. * Developed APIs in order to facilitate different utilities as per clients' requirements. Key Achievements: * Solved 99.6 % of technical tickets without needing to escalate to the senior engineers. * Achieved an average resolution time in solving technical bugs at the rate of 2.85 days/bug, which is the highest in the department.* I have worked on providing technical solutions to premium strategic clients like Google, Spotify, Dell, and eBay.Technologies Used:JavaScrip, HTML, CSS, REST API, Bulk Data API.Tools Used: Salesforce, JIRA, Confluence, Post Man, Eclipse, Fish Eye, SumoLogic, SendGrid. Show less

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  We Care

  Jul 2023 - Dec 2023

  Product Manager

  Worked as a Product Manager under Dr. Pavan. The research project involves working on A/B testing of the product called "WeCare". WeCare is a product that is in the beta testing phase, and it is developed to cater for the needs of father's undergoing Postpartum depression.

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  Infometry Inc

  Dec 2023 - now

  Technical Product Manager

  •Collaborated with clients of Infofiscus, a snowflake-native application, to analyze their requirements for developing analytical dashboards•Formulated Key Performance Indicators (KPIs) tailored to client specifications using source data from diverse business systems, including CRM and ERP tools such as Netsuite, Salesforce, and Marketo.•Enhanced technical project management, leading to efficient 10-day sprints and on-time product launches by developing a solid product strategy. Resulted in increased customer satisfaction and revenue.•Streamlined the conversion of 15 user stories into features for bimonthly releases, resulting in efficient project execution and timely product delivery.•Analyzed business impact, risks, and process assessment to present project solutions to SVPs, Engineering Leads, and Directors, resulting in a 20% increase in project approval rate and improved decision-making process. Show less