Mark Van Der Meer

Experience

• 

  Gemeente Amsterdam, stadsdeel Zuidoost

  Mar 2005 - Jul 2005

  Information Analyst

  Internship:• Providing research and advice on the migration process from a Groupware Novell Groupwise to a Microsoft Exchange environment.• Assisting with the development of a Release Management process (as part of a wider roll out of ITIL processes)

• 

  Delta Lloyd

  Jan 2006 - Jul 2006

  Information Analyst

  Revision and redesign of the contract management for the IT department of Delta Lloyd, including renewing contract management processes and redeveloping the contract management database in Microsoft Acces.

• 

  Electronic Data Systems

  Nov 2006 - Dec 2008

  Process Analyst

  Responsible for the Implementation of several ITIL based processes for new enterprise clients, primarily Service Desk, Incident Management, Problem Management as well as Request and Change Management. Main responsibilities:• Conducting workshops with to collect the process requirements• Providing consultancy and document the processes based on the gather requirements• Supporting the configuration of the supporting tools (Service Center/HPSM)• Leading the client acceptance testing (both process and tool)• Creation of test scenarios• Resolution of defects Show less

• 

  Hewlett-Packard

  Jan 2009 - Jan 2011

  Data Analyst

  Responsible for the thesetup of the Workflow Tools supporting ITIL based processes for new enterprise clients, including Asset Management, Configuration Management, Service Desk, Incident Management, Problem Management,Request and Change Management. Main responsibilties:• Conducting workshops working through the requirements for the setup of the supporting tools• Coordinating data collection • Data Validation• Testing SupportPlus partly execution of previous role

• 

  Concur

  Feb 2011 - Jul 2017

  Responsible for the growth and management of a team of Supervisors and Implementation Project Managers operating as part of Service Center strategy delivering projects directly to our emerging markets or supporting the business units in our core EMEA markets Main Responsibilities:• Ensuring the achievement of the deployment targets of the team• Ensuring individual and team development through ongoing coaching and development of individuals on the team • Determining the team’s work priorities in accordance with project schedules, changing work demands, and policies and practices; coordinate resources for project and assign work to internal teams as necessary.• Reviewing customer surveys to fine tune team’s skills and approach to achieve/maintain high customer satisfaction. • Managing escalated issues through appropriate resources until closure.• Partnering with other departments to ensure timely deliver of projects• Performing additional assignments and projects related to vastly improving our customer’s experiences was well as our internal policies and procedures Show less Responsible for the management of a team of implementation project managers and consultants operating as part of Service Center strategy delivering projects directly to our emerging markets or supporting the business units in our core EMEA markets Main Responsibilities:• Ensuring the achievement of the deployment targets of the team• Ensuring individual and team development through ongoing coaching and development of individuals on the team • Determining the team’s work priorities in accordance with project schedules, changing work demands, and policies and practices; coordinate resources for project and assign work to internal teams as necessary.• Reviewing customer surveys to fine tune team’s skills and approach to achieve/maintain high customer satisfaction. • Managing escalated issues through appropriate resources until closure.• Partnering with other departments to ensure timely deliver of projects• Performing additional assignments and projects related to vastly improving our customer’s experiences was well as our internal policies and proceduresIn addition to supervising the team, will also act as the project manager on a reduced number of projects. Show less Responsible for managing the end to end implementation of Concur's Expense Management Solution for new Strategic clients.Additionally to the main responsibilties as described as part of the Implementation Project Manager position:• Coaching both new and existing team members to improve knowledge as well to timely deliver their projects.• Supporting Sales and Pre-Sales in scoping solutions for prospects or additional services• Driving the development of a renewed Service Center Strategy to support our all of our markets in EMEA Show less Responsible for managing the end to end implementation of Concur's Expense Management Solution for net new clients as well as managing expansions for already existing clients. Main responsibilities:• Gathering functional and business requirements from clients, evaluating clien's needs and creating an implementation solution working together with other Concur resources. • Working with customers with the development, management and monitoring of a project plan (including resources) for each assigned project based on Concur’s methodology. • Managing the expectations of clients (internal and external) with regard to project objectives, deliverables, timeframes, etc. by understanding the key business drivers and their prioritization. • Coordination and scheduling of activities between various Concur departments to meet the project milestones and timeline. • Completion of deliverables, managing schedules, meeting milestones, delivering within budget, while ensuring a high level of client satisfaction. • Configuration of solution based on requirements agreed with client• Providing Testing Support including issue identification, communication, and resolution• Facilitating the transition of customers from Implementation to Production Support. Show less

  • Premium Project Manager Senior

    Oct 2015 - Jul 2017

  • Consulting Manager

    Dec 2014 - Sept 2015

  • Consulting Supervisor

    Jul 2014 - Nov 2014

  • Lead Implementation Project Manager

    Jan 2014 - Jun 2014

  • Senior Implementation Project Manager

    Jan 2013 - Dec 2013

  • Implementation Project Manager

    Feb 2011 - Dec 2012
• 

  SAP Concur

  Jul 2017 - now

  Projects:-Overseeing the Implementation Services delivery beginning post sales cycle through deployment. -Participating in the Kickoff/Strategy and Design sessions, and reviews/approves all design decisions and documents. -Performing quality checks at pertinent points in the implementation. -Point of contact for the Customer Project Sponsor(s). Line Management:-Direct Line Management of Project Managers, Functional Consultants and Technical Consultants-Liaising with Team Members, Peers and Higher management on Forecasting, Project Admin Work and --Process ImprovementsPre-Sales: -Support Scoping Discussion for Premium Deployments during Pre-Sales-Building Statements of Work for Premium Deployments during Pre-Sales Show less

  • Director, Concur Services, EMEA New Markets

    Apr 2022 - now

  • Senior Consulting Manager, Premium Service Delivery

    Mar 2019 - Apr 2022

  • Consulting Manager, Premium Service Delivery

    Jul 2017 - Mar 2019