Joseph Powell

Experience

• 

  Walker High School

  Jul 2008 - Nov 2018

  Percussion Instructor

  • Planned and executed the teaching of field show music over a two-week period.• Instructed students of various skill levels on percussion fundamentals.• Organized and composed warm-ups to reinforce fundamentals.

• 

  Pizza Hut

  Aug 2015 - Nov 2017

  • Worked at the Livingston, Denham Springs, and Walker locations as needed.• Contributed to decreasing customer complaints at the Denham Springs location from 6% to 1%.• Contributed to decreasing labor at the Denham Springs location from over 40% to 24%.• Earned 4 performance-based raises and a promotion while at the Livingston location.• Maintained great customer reviews, earning 3 WOW reviews from customer at the Denham Springs location within a week. • Earned 4 performance-based raises and a promotion while at the Livingston location.• Maintained great customer reviews, earning 3 WOW reviews from customer at the Denham Springs location within a week.

  • Shift Manager

    Mar 2017 - Nov 2017

  • Delivery Driver

    Aug 2015 - Mar 2017
• 

  Smoothie King (SKFI)

  Nov 2017 - Apr 2019

  Assistant Store Manager

  • Worked at the Burbank, Central and Florida Boulevard locations as needed.• Helped increase positive customer surveys from 55% to 85% over two months at the Florida Boulevard location.• Helped increase positive customer surveys to 94% at the Burbank location.

• 

  Raising Cane's Chicken Fingers

  Apr 2019 - Jun 2022

  Shift Manager

  • Trained multiple Managers, ranging from Shift Managers to Area Leaders.• Developed a trivia contest system to reward crewmembers and to reinforce our standards.• Helped increase our number of crewmembers cross-trained from 40 percent to 80 percent over a two month period.• Helped achieve twenty 100% satisfaction mystery shop surveys in a row over a six-month period.

• 

  ITI Technical College

  Jan 2022 - now

  - Repaired computers across the campus as needed- Installed computer equipment including cabling, wall ports, switches, televisions, and projectors- Created and implemented Macrium images to use in classrooms as needed.- Planned, installed, configured RADIUS-based Wireless Authentication System- Maintained and updated 500 accounts through Active Directory- Maintained and updated 2000 mailboxes through Microsoft 365- Implemented a phishing training campaign in October 2022

  • Information Security Officer

    Feb 2023 - now

  • Network Intern

    Jan 2022 - Feb 2023