Joseph McRell

Experience

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  DRIVETECH, INC.

  Oct 2015 - Oct 2018

  Tier 2 Desktop Support

  • Championed comprehensive Remote Exchange and Active Directory support across a diverse range of servers from Server 2003 to Server 2016, including SBS.• Fortified over 100 small and large businesses with robust IT support.• Directed remote/field desktop troubleshooting, resolving basic to unique client issues.• Used Connectwise for ticketing, and Labtech/Screenconnect for remote assistance.

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  Hologic, Inc.

  Jun 2019 - Jun 2020

  User Services Technician

  • Provided proficient SCCM, Exchange, Office 365, Active Directory support for efficiency.• Spearheaded the transition of in-place and replacement PCs from Windows 7 to Windows 10.• Delivered support to 7000+ global users through email, phone, and remote software.• Optimized user experience using Service Now for ticketing and Logmein/Skype for remote help.• Expedited PC upgrades, RAM & HDD; cloned from HDD to SDD using Macrium Reflect & Clonezilla

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  UCB

  Nov 2020 - Mar 2021

  Global IT Senior Engineer, Site Manager

  • Orchestrated IT support for Cambridge and Bedford offices, serving around 200 users.• Led successful Windows 7 to 10 Enterprise migration projects at both sites.• Collaborated with vendors and users to establish software application connectivity between computer systems and lab devices like HPLC, Agilent/HP, and network-linked microscopy devices.• Monitored SmartIT ticketing system for prompt resolution of user IT requests.

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  Tufts Medicine

  Mar 2021 - Sept 2022

  IT Manager, Executive Support

  • Delivered extensive tech support to 100+ C-Suite users across various offices, acting as the main contact through phone, email, Teams, and ServiceNow ticketing.• Spearheaded the integration and management of Mac OS in a predominantly Microsoft environment, ensuring seamless compatibility and robust security across systems.• Procured, installed, configured, and maintained AV equipment along with conference and telepresence tools for optimal communication efficiency.• Implemented mobile device management solutions for Android and iOS platforms that boosted device security while improving user productivity.• Oversaw security measures alongside administrative functions using Axis Communications & Companion applications to ensure operations.• Provided remote application support for Citrix to global corporate clients daily.• Managed Zoom Rooms and administered user access for improved collaboration. Show less

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  Brooks Automation

  Sept 2022 - Dec 2024

  Expertly manage and maintain Microsoft Azure, Intune, and Entra environments, ensuring optimal performance and security across all enterprise endpoints.Spearheaded the seamless transition of endpoints from Quest KACE to Microsoft solutions, minimizing downtime and enhancing operational efficiency.Orchestrated and maintain advanced imaging processes, leveraging cutting-edge technologies to streamline deployment and configuration.Utilized Microsoft Autopatch and Auto Enrollment to automate and enhance endpoint management, significantly reducing manual intervention and error rates.Implemented and optimized Intune Connector, fortifying device management protocols and bolstering security measures across the organization.Demonstrate exceptional problem-solving skills and technical acumen in troubleshooting and resolving complex endpoint issues, ensuring uninterrupted business operations. Show less • Improved technical service response time by 15% through the optimization of resource allocation and workflow management.• Oversaw the deployment of 1000+ technology assets, ensuring optimal performance and reliability.• Oversaw efficient image deployment, comprehensive patch management, and driver deployment via Quest KACE Systems Management for streamlined business operations.• Led the End User Services team, offering advanced troubleshooting as a senior member.• Managed Microsoft Teams Admin Center & MS Teams Rooms Pro Portal for communication.• Administered and supported Microsoft Azure AD/Hybrid, enhancing system efficiency.• Collaborated with teams for smooth operation and security of conference systems.• Trained new hires on IT security protocols, computer equipment, and software.• Executed Okta Administration for secure access management. Show less

  • Enterprise Endpoint Engineer

    May 2024 - Dec 2024

  • Senior Information Technology Administrator

    Sept 2022 - Jul 2024
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  Jenike & Johanson

  Dec 2024 - now

  Solutions Architect