Francois Opperman

Experience

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  Windhoek Consulting Engineers (Pty) Ltd

  Jan 2000 - Dec 2000

  IT Manager

  o Networking Maintenance and Support.o Networking Installations. (LAN + WAN).o Client Queries and Support.o Internet and Email.o PC Upgrading and Repairing.o Printer Upgrading and Repairing.o PC Hardware and Software Installations.o PC Hardware and Software Support.o Employee Training.o System Backups & Support.o Plotting of drawings.o Drawing of Plans (Caddie 6.1).

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  Unison communication

  Jan 2001 - Apr 2001

  IT Administrator / Sales / Technician

  o Saleso Networking Maintenance and Support.o Networking Installations. (LAN + WAN).o Client Queries and Support.o Internet and Email.o PC Upgrading and Repairing.o Printer Upgrading and Repairing.o PC Hardware and Software Installations.o PC Hardware and Software Support.o Telephone Management Systems.o Cell Router Installation and Support. o Voice Loggers.o PABX Peripheral & PC Equipment.

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  Cybertech Computer Systems

  Jun 2001 - Dec 2001

  IT Technician

  o Sales.o Networking Maintenance and Support.o Networking Installations. (LAN + WAN)o Client Queries and Support.o Internet and Email.o PC Upgrading and Repairing.o Printer Upgrading and Repairing.o PC Hardware and Software Installations.o PC Hardware and Software Support.

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  Independent Business Systems

  Jan 2002 - Nov 2002

  Sales Representative

  o Sales.o Networking Maintenance and Support.o Networking Installations. (LAN + WAN).o Client Queries and Support.o Internet and Email.o PC Upgrading and Repairingo Printer Upgrading and Repairing.o PC Hardware and Software Installations.o PC Hardware and Software Support.o Fax Machines & Copiers.

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  Pan African Sales

  Oct 2002 - Jun 2003

  Sales Coordinator

  o Preparation of Deals.o Price Lists Maintenance and Amendments.o Presentation Development and Designs.o Sales Reviews.o Catalogue Creation.o E.D.I. Downloadso Information Technologyo Competitions.o Basic Office Administration.o Client Support.o Principal Correspondence.o MDC Online Orders.o Employee Training.

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  Commercial Investment Corporation (PTY) Ltd

  Jun 2003 - Jun 2004

  National Sales Coordinator

  (Pan African Sales, Indo Atlantic, B.Grundleger) o Preparation of Deals.o Price Lists Maintenance and Amendments.o Presentation Development and Designs.o Sales Reviews.o Catalogue Creation.o E.D.I. Downloadso Information Technologyo Competitions.o Basic Office Administration.o Client Support.o Principal Correspondence.o MDC Online Orders.o Employee Training.

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  Commercial Investment Corporation (PTY) Ltd.

  Jun 2004 - Nov 2006

  IT Administrator

  o Processing of Deals on Progress System.o Presentation Development and Design.o Sales Reviews for Principals and Customers.o Shoprite E.D.I. Account Management & Downloads.o Sales Figures Processing from Proteus system.o Internet and Email Support + Training.o Computers, printers and network maintenance + Training.o Competitions Form Design.o Basic Office Administration.o Client Support & Training.o Principal Correspondence.o Proteus System.o MDC SAP Online Orders Account Maintenance & Downloads.o PC Installations, Maintenance, Repairs, Support & Training.o Printer Installations, Maintenance, Repairs, Support & Training.o Thin Client Installations, Support & Training.o Processing of Monthly Sales Figures for Principals, Clients & Office.o Software Installations, Training and Maintenance.o Network Installations, Management, Support & Training.o Security Management: Systems, Backups, Cameras. Show less

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  Multimedia CC

  Dec 2006 - Jun 2007

  IT Administrator

  o Installing & Maintaining Telephone Management Systems (MAN300 & TABS IT).o Software Installations, Training and Maintenance.o Network Installations, Management, Support & Training.o Security Management: Systems, Backups.

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  NORTH SOUTH DISTRIBUTION LIMITED

  Jul 2007 - Nov 2007

  Financial Manager

  Processing of company documents on Pastel & Quick-books. Debtors & Creditors. Implementing cost saving processes. Implementation of IT Infrastructure.

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  Cybertech Computer Services

  Nov 2007 - May 2009

  Field Service Engineer

  o Installations, maintenance and training of Computer hardware & software.o Installations, maintenance and training of networks.o Security Management: Systems, Backups, Cameras.o Sales and support on computer hardware and software.

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  T-Systems South Africa

  Apr 2009 - Nov 2014

  Field Service Engineer

  o To effectively repair hardware and software incidents within contracted SLA and initiate 3rd party repair process.o To effectively perform IMACD Requests within the scope of the SLA.o To update, resolve or close incidents and requests on the service desk system on a daily basis.o To perform project related activities and tasks.o To perform ad hoc activities for other service lines as required.o To carry out preventative maintenance.o To effectively communicate and provide feedback to key stakeholders.o To maintain and improve customer satisfaction through first time incident resolution and quality service delivery.o Act as IT Manager for the client, seeing I am the only IT support they have.o WAN / LAN Support where needed from Head office.o Mobile Device Support – Installations & Setup.o Asset Management for IT equipment. Show less

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  Sechaba Computer Services

  Nov 2014 - Oct 2015

  Field Service Engineer

  o To effectively repair hardware and software incidents within contracted SLA and initiate 3rd party repair process.o To effectively perform IMACD Requests within the scope of the SLA.o To update, resolve or close incidents and requests on the service desk system on a daily basis.o To perform project related activities and tasks.o To perform ad hoc activities for other service lines as required.o To carry out preventative maintenance.o To effectively communicate and provide feedback to key stakeholders.o To maintain and improve customer satisfaction through first time incident resolution and quality service delivery.o Act as IT Manager for the client, seeing I am the only IT support they have.o WAN / LAN Support where needed from Head office.o Mobile Device Support – Installations & Setup.o Asset Management for IT equipment. Show less

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  Pinnacle Micro

  Oct 2015 - Apr 2016

  Internal Accounts Manager

  o Management of PinnSec division. This included sales, support and solution design.o Sales of all Pinnacle Micro products.o Building up of customer relations.

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  Imperial Select

  May 2016 - Mar 2022

  Sales Executive
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  Hyundai Namibia

  Nov 2017 - Mar 2021

  Sales Executive

  Selling of new and pre-owned vehicles.

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  AMH Pre-Owned

  Aug 2018 - Mar 2019

  Sales Executive

  Sales and trade of pre-owned vehicles.

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  AMH Namibia

  Mar 2019 - Jul 2020

  Assisting all approved panel beaters from AMH with pricing and special queries.

  • Panel Assistant

    Mar 2019 - Jul 2020

  • Panel Assistant

    Mar 2019 - Jul 2020
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  MacNam Caterbake cc

  May 2022 - Aug 2024

  Supervisor

  • Spearheaded the Extraction System Team, overseeing both operational and administrative functions.• Enhanced operational workflow and facilitated interdepartmental collaboration.• Developed engaging social media content to amplify brand visibility.• Crafted informative brochures to bolster product knowledge and education.• Generated precise client quotes, contributing to sales growth.• Orchestrated site visits to showcase company's offerings.• Ensured continuous online engagement through diligent website management.• Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.• Managed and updated social media platforms, including Facebook, Instagram, and YouTube, to maintain brand presence.• Addressed customer issues promptly, achieving high levels of satisfaction.• Analyzed sales data to identify trends and drive revenue increases.• Contributed to the creation of policies aligned with organizational goals.• Streamlined sales processes through the implementation of effective systems.• Oversaw IT operations to guarantee consistent technological reliability.• Tracked progress on projects and provided timely feedback to staff members.• Resolved customer complaints in a timely manner while ensuring customer satisfaction.• Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines. Show less

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  Canopy Centre

  Aug 2024 - now

  Business Development Supervisor