Kimberly Gray

Experience

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  Macy's

  Sept 2007 - Apr 2013

  Sales Associate / Visual Assistant

  -Connect with customers and demonstrate an enthusiastic and positive attitude-Demonstrate knowledge of store products and services, and use this knowledge to inspire customers to make purchases-Meet or exceed sales, customer service and loyalty program standards-Communicate effectively with customers, peers and management-Adhered to Loss Prevention control and compliance procedure-Assist with merchandise floor moves and other merchandise projects as needed-Participate in the inventory taking process-Replenish merchandise on selling floor-Provide product knowledge to our customers-Maintain high customer readiness standards; deliver a clean, neat and easy to shop store environment through maintaining accessibility standards-Execute visual standards according to company directives-Maintain and present visual displays in an influential manner-Maintain Visual shop, department tools, supplies and visual equipment-Assist with special events Show less

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  Georgia Southern University

  Jul 2010 - Jul 2012

  Staff Assistant

  -Excellent telephone techniques and client contact skills-Responsible for handling customers and their needs-Reports and Supports the Associate Director-Assist customers with audio, visual, and technical needs-Maintains daily postings & scheduled events into Event Management System-Assist the meeting coordinator with event booking and invoicing-Ensures knowledge of staff movements in and out of organization-General administrative and clerical support-Prepare letters and documents-Strong data entry computer skills-Responsible for Social media (Updating Website, Facebook, and Twitter accounts) Show less

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  UNC Charlotte

  Oct 2012 - Aug 2019

  • Responsible for the daily operation of the Front Desk for Academic Success and Advising and acts as the main contact for guests and other departments. • Develops new procedures and establishes guidelines for the kiosk check-in.• Makes recommendations for direction and expectation of the kiosk in terms of procedures and customer service.• Track and monitor daily operations of the center to determine peak use of the center by students. Schedule front desk staff according to these periods and make adjustments as needed• Acts independently to implement customer service best practices; evaluates which procedures work and which ones do not; ability to reassess and make changes as necessary to support the center’s goals and business purpose.• Supervises Front Desk Employee and 20+ Work Study Students and communicates the overall needs of the center.• Coordinates and supervises the student workers who staff for the check-in desk. That includes: managing the hiring process, initial training, supplemental training/process improvements, monitoring staffing levels, scheduling (including arranging emergency kiosk coverage), time sheets, and evaluation.• Supports advisors with their additional duties, events, and budgets.• Supports Assistant Dean of University College and Director of University Advising Center, Director for Advising development, and Director for Freshman Advising. • Extensive knowledge of other programs in the center and what their business practices are. Ability to execute and work within each department’s guidelines.• Trains staff members on new technology and Programs in the University • Proficient in University systems such as NinerTalent, Kronos, Banner, 49er mart, Archibus, Etc...• Acts as the building Liaison for Colvard North.• Acts as the Technology Liaison for Colvard North and is in constant contact with ITS for all new technology roll outs. Show less -Excellent telephone techniques and client contact skills-Manage Customer issues that come through archibus and assign the Work Orders-Order parts through 49er mart and Archibus for different maintenance work on buildings-Responsible for handling customers and their needs-General administrative and clerical support-Strong data entry and Information/Records Processing (Excel and Banner)-Proficient in Microsoft Office Applications software including Microsoft Word, Excel, FrontPage, PowerPoint, andPublisher.-Receives and distributes mail and packages.-Familiar with Staff Files (HR Software)-Website Maintenance Show less

  • University Program Associate

    Jul 2015 - Aug 2019

  • Front Desk Manager and University Program Associate

    Oct 2012 - Jul 2015

  • Administrative Support Associate

    Oct 2012 - May 2015