Yang Zhou

Experience

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  Ximeng Dechang Trading Co., LTD

  Jan 2017 - Dec 2020

  Sales Marketing Manager

  • Responsible for building multi-stakeholder connections for the company and maintaining a healthy and resilient supply chain, including suppliers, manufacturers, customers and business networks and unions. Proposed and created the company's Meet-up business events. Responsible for negotiating business partnerships and drafting business contracts for the company and led the sales team in negotiating and closing contracts over RMB 2 million. • Responsible for managing and evaluating the effectiveness of the budget. Led the marketing team to design and launch a new marketing campaign and designed and developed a WeChat applet marketplace and official WeChat social media accounts for the company using an open-source digital development platform. Designed and launched an online marketing campaign that resulted in a 37% increase in the company's online sales. • Maintained and managed the company's CRM system for customer background information collection, market research and competitor analysis, create customer journey maps to implement marketing campaigns, plans and activities. Collect customer feedback through qualitative research (interviews and focus groups) and quantitative research (questionnaires and surveys), upload to CRM record system and analyse to provided excellent customer service. Show less

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  Wuhan Business University

  Sept 2017 - Jun 2019

  • Educate students in strategies for using the core principles of the discipline to solve practical problems in the field. Planned, coordinated, and executed research projects to gain insight into Chinese politics. (https://www.wbu.edu.cn/2017/0613/c73a21056/page.htm)• Organize civic engagement activities based on course topics. Collaborated with staff both internal and external to the university to create subject topics. Led our student volunteer team to work with the local community to successfully deliver the project 'Urban Waste Recycling Implementation’. ( https://www.sohu.com/a/135299474_404182) Show less •As the liaison leader for the Student Service Centre, I was responsible for creating, leading and planning the content creation, resourcing, management and evaluation strategies of the student services department related events, ensuring we always deliver an excellent user experience, and we are in line with the overall university strategy. I was also responsible for the recruitment of new members for the Student Service Department and providing them with the necessary training needed to get them up to speed and allow them to carry out their associated tasks. •Responsible for organising and planning of our social and business events which included carrying out an extensive due diligence, meeting with multiple businesses, scoping and writing of event proposals and securing external sponsorships for our events. During my time in WBU, I develop and maintain new business partnerships for WBU, and secure financial support via funding bids for our events. •Responsible for creating a strong network of internal and external stakeholders, including an employability team and school marketing team, knowledge exchange and alumni relations team. Created the University's Graduate Employment program to support student employment and established a 'University Alliance' community with other universities in the same city to develop cross-university alliance activities and inspire our university students to actively develop their personal skills. •Responsible for assisting the Faculty of International Education with their “International Exchange” - summer schools programs, managing the international student information system, planning and coordinating the Transnational Education (TNE) programs, prepare detailed information and briefings for international mobility participants. Show less

  • Lecturer in Politics

    Jun 2017 - Jun 2019

  • President of Student Union

    Sept 2017 - Jun 2018
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  Wuhan Kingsrich International Trade Co.,Ltd

  Jun 2018 - Sept 2018

  Assistant Trade Salesman

  • Identify potential clients through social media platforms such as Facebook, Twitter, LinkedIn, etc. Write product presentations and upload them to promote company products and develop new business.• Maintain existing customers and customer account management, customer service and business follow-up through email management.• Participate in international exhibitions and other business events like Asia Apparel Expo, etc. to promote products and find potential customers.

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  LD Training Services Limited

  Dec 2021 - now

  Academic Administrator

  • As the University's first point of contact for students, responding efficiently and effectively customer service to internal and external queries regarding student journey and student support needs via phone, email, virtual meetings, and face to face. I am responsible for creating and maintaining our comprehensive database of students, ensuring our company is able to track the progress of our students and offer them the best support possible throughout their studies.• Responsible for Level 3 Recruitment and Level 4 Processing. Monitor new application and students background analysing to ensure the effective and efficient processing of applications. Liaise with Student Support department to track and monitor student academic engagement, project caseloads, planned student learning journey milestones, and academic assessment point dates through CRM and Desktop Publishing to provide high level of customer service for every enquiry. • Lead the process of arranging meetings with lecturers and academic board to discuss course design and module delivery. Coordinate with the lectures and course leaders to develop and monitor appropriate academic Quality Assurance mechanisms, maintain the teaching and learning systems-Brightspace, and upload instructional materials.• Coordinate and manage multi-stakeholder partnerships, communicating the expectations of all parties. As assistant to the Campus Manager in the day-to-day operations of the campus. To manage the planning of administrative functions to support key subject events such as induction, Boards of Examiners and to cooperate as required for the successful delivery of these events. Liaise and build relationships within the University and externa insinuations to ensure the effective and efficient processing of student activates. Show less

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  University of Suffolk

  Mar 2022 - now

  Lecture in Project Management

  • Teach theoretical and practical methods developed for project management. • Responsible for design and deliver module: Delivering Successful Projects, Study Skills, Business and Economics etc. • Design and develop learning and teaching material to support the outcomes of students’ academic. Planning and structuring of course assignments and reports assignment briefs, organising group workshops based on the assignment brief.

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  Loughborough University

  Sept 2023 - now

  Professional Education Programmes Officer

  Lead and mentor administrative staff; participate in team training and recruitment.Oversee planning, timetabling, and budgeting for professional education programmes.Ensure adherence to policies and regulations; address challenges to ensure seamless programme delivery.Manage student admissions, monitor attendance, and oversee academic progress; create study plans when necessary.Uphold stringent record-keeping for student data and programme details, in line with regulatory compliance.Plan and execute student events; offer guidance and support to students directly.Represent the manager in their absence and participate in relevant committee meetings.Address queries promptly and deliver excellent customer service. Show less