Jen Kaesberg

Experience

• 

  BJC HealthCare

  Feb 2008 - Dec 2012

  Senior Information Systems Analyst

  • Implemented an enterprise-wide registration system at 11 hospitals.o Developed bi-directional interfaces within both Soarian Financials and Soarian Scheduling.• Documented future state scope and business requirements for multiple projects within the IT department• Worked as a liaison between IT and business• Worked closely with multiple organizational departments• Created test plans and user guides• Reviewed, analyzed, and evaluated business systems and their needs• Included project management skills such as: timeline management, budgeting, completion of development, and production support scheduling.BJC 2011 Mentor Program graduate Show less

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  Daugherty Business Solutions

  Dec 2012 - Oct 2015

  Team Manager / Senior Consultant

  Team Manager• Guided team members on delivery excellence• Held regular and effective one on one meetings that included coaching and engaging conversations with team members: comfortable with difficult conversations.• Managed and trained business analystso Assisted with new team member on-boarding, coaching, and mentoring Business Analysts on the Phone Online Manager (POM) Quality Assurance (QA) testing teamo Included both regression and net new testing in the QA environment for the POM application.o Helped manage and update test plans• Used BPMN and eTOM to document thorough requirements and flow diagrams• Managed relationships with business stakeholders throughout the organization• Liaison between Business and IT• Managed projects through the software development life cycleBusiness Analyst and Project Manager Senior Consultant• Managed all new discretionary projects through the project intake process (project pipeline). Included documenting and managing the project requirements, development, implementation, and warranty.• Documented requirements for each project and gathered approvals from multiple parties throughout the organization, all at different levels• Worked on multiple small and large projects with aggressive timelines.• Mentored junior business analysts on company policies and procedures Show less

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  Ameren

  Oct 2015 - Apr 2019

  • Primary business product partner and manager for the Web Transformation project• Scheduled design studios and acceptance criteria requirements gathering sessions o Hosted weekly status meetings with business stakeholders/• partners• Managed User Acceptance Testing• Created/documented user stories o Managed daily stand-up meetings• Prioritized user story backlog• Helped drive change initiatives with the business using Agile Methodology• Liaison between IT and Business• Met with business stakeholders weekly to review product design and seek feedback/approval on all business requirements• Developed and maintain Customer Service Representative implementation documentation for each bi-monthly release• Coached and trained all new business analysts on the web development team• Created user guides and support manuals for newly hired business analysts• Created and continuously improve a SharePoint site for all Ameren.com testers, which included test plans, test scenarios, and issue trackers.• VPQ follow-up committee member striving to implement company goals and objectives across the Web Development team Show less

  • Customer Solutions Manager / Product Manager

    Nov 2018 - Apr 2019

  • Web Development Product Manager

    Oct 2015 - Oct 2018
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  World Wide Technology

  Apr 2019 - now

  • Guide, mentor, and support a team of developers, analysts, and architects• Promote positive communication, encourage team building, and demonstrate• flexibility• Set clear goals and objectives for each team member• Motivate and provide direction• Manage performance and profitability, including annual reviews and promotions• Incorporate effective listening when having one-on-one conversations• Partner with our product owner to manage our team's backlog planning and refinement, daily stand-ups, and capability management Show less • Consultant Product Owner for multiple clients• Collaborated with Business stakeholders, Engineers, Senior Leadership, and Design team members to understand their needs and translate them into• product requirements• Managed all product demos with internal and external client executives• Defined the vision for the team’s product• Created product roadmaps and story maps• Experience using tools such as VersionOne, Rally, Jira, and Confluence• Involved in all stages of product lifecycle• Developed, refined, and prioritized user stories which included creating story maps• Participated in Agile and Scrum meetings based on the client's structure Show less • Worked with stakeholders and others to identify, clarify, and articulate product vision - Interviewed stakeholders, SMEs, and users to understand customer needs and utilized that information to generate appropriate business analysis artifacts such as: process flow maps, use cases, value stream maps, etc. • Analyzed and documented business rules/logic - Understood both agile and lean software development values and principles • Documented functional decompositions of legacy systems - Managed a regular cadence for story definition, story writing, story review, and story prioritization to maintain a well-refined and prioritized backlog of sufficient length to support the team's velocity. o Conducted story mapping and user story writing sessions to create a product backlog o Wrote acceptance criteria - Assisted managing feature and/or story maps to help facilitate product strategy decisions, release planning, and prioritization of work. - Ensured that the data needed to accurately create and maintain a forecast is available. • Trained Facilitator o Prepared and ran effective meetings o Lead retrospectives for other teams • Consulting skills o Experience with conflict resolution and finding the best solutions to address issues and work effectively through disagreements o Demonstrated excellent communication skills and has a customer focused mindset o Team Player - Received and gave ongoing feedback for continuous improvement Show less

  • Information Technology Lead/Manager - Service Delivery Team

    May 2022 - now

  • Product Owner / Lead Agile Business Analyst

    Dec 2021 - May 2022

  • Senior Agile Business Analyst

    Apr 2019 - Dec 2021