Jen Barbour

Experience

• 

  Hilton Worldwide

  Jan 2007 - Jan 2011

  Events Operations Team Member

  Responsible for construction, running and break down of events for thousands of people down to small business meetings. Events ranged from charity galas to news events. Worked with large teams of people and on my own.

• 

  Essential Experiences & Events

  Jan 2008 - Aug 2013

  Events Assistant

  Working alongside events coordinators I am responsible for the day to day activities of delegates while on location at conferences around australia. Events Pax ranges from 700 to 50. Responsibilities involve liaising with clients, venues, entertainment etc as well as administration activities. Point of contact for delegates and those working along side us to ensure a succesful event.

• 

  Dee Why RSL

  Jul 2011 - Aug 2013

  Customer Liaison

  Responsible for daily & nightly promotions and activities. Maintained high level relationships with important players. Created promotions and games for events. Face of the RSL to the members, first point of contact for a lot of senior members. Strong working relationships with Customer Relations Managers, Gaming Supervisors, Functions Staff, Head of Operations.

• 

  Rockend

  Sept 2013 - Mar 2016

  Marketing & Events Coordinator

  Key Relationships: GM, CEO, National Marketing Manager, Head of Product, Product Managers, Training Coordinators, Business Development Managers, Account Managers, and Communications Coordinator.Purpose: Coordinate all of Rockend's events, advertising, sponsorship agreements and marketing collateral. Key Result Areas: Event coordination, advertising & editorial coordination, production of marketing collateral, sponsorship coordination.

• 

  Australian Institute of Company Directors

  Mar 2016 - May 2016

  Delivery Executive - Contract

  Building strong client & internal stakeholder relationships to ensure collaboration and delivery of service to a high degree. Coordinating the end to end logistics and operation of various programs and events. Implementing and maintaining a level of consistency across client experiences.

• 

  SAP Australian User Group (SAUG)

  Jun 2016 - Jan 2024

  Events Manager

  Responsible for management of the SAP Australian User Group's Event Portfolio which includes one National Summit and three Regional Conferences as well as Webinars, Special Interest Groups and Workshops - including all execution, logistics and stakeholder management processes. Responsibilities include (but not limited to):- Full logistical management including: registration, accommodation, AV, event marketing & communication- The sponsorship and exhibition execution component of conferences and activities. - Speaker coordination and management- Management of all timelines and critical paths- Supplier relationship management - including sourcing, negotiating and communicating- Event budget planning, management and reportingA snapshot of my events run during this time: 248 Special Interest Group Meetings126 Insightful Webinars21 Vibrant Regional Conferences8 Groundbreaking National Summits19 Influential Executive Council Meetings8 Memorable Annual General Meetings Show less

• 

  BlackLine

  Jan 2024 - Oct 2024

  Senior Events Manager APAC

  Responsible for planning, executing, and managing all aspects of BlackLine's events within the region. This includes both virtual and in-person events, such as user conferences, regional events, webinars, and more. The role involves significant stakeholder management, budget management, vendor negotiation, and post-event analysis.Role was made redundant October 2024.

• 

  Mastering SAP

  Jan 2025 - now

  Global Client Success Manager

  Responsible for leading the delivery of digital marketing solutions while managing strong, strategic relationships with a portfolio of B2B clients. I ensure high-value engagement across services like email marketing, lead generation, webinars, and display advertising, driving measurable ROI. Working closely with cross-functional teams, I support client onboarding, campaign execution, performance analysis, and program optimisation. With a strong focus on client retention and growth, I combine technical expertise with high emotional intelligence to deliver exceptional service, build trust, and contribute to sustainable business outcomes. Show less