Wesley Torrez

Experience

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  Taco Bell

  Jan 2020 - Jan 2021

  L1 IT Analyst

  • Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware• Resolved technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems• Provided first line analysis and resolution of escalated problems which included using system operating commands to resolve software/hardware problems• Dealt with troubleshooting first level calls as volume dictated• All troubleshooting was completed remotely; 90% via phone, 10% via email and chat support• Defused confrontational calls• Performed remote dial-in connection to resolve issues• Monitored the problem queue and helped resolve outstanding issues• Managed and prioritized work activities with minimal supervision to meet continuous deadlines which directly impacted field operations• Followed up with vendors to assist with dispatching hardware/broadband issues and confirm break fix completion• Installed, modified, and repaired computer hardware, software, and peripherals for users Show less

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  First American Title

  Jun 2020 - Nov 2020

  Business Systems Analyst

  • Designed, maintained, and enhanced dynamic web forms in accordance with business and functional requirements• Created and implemented test plans and testing activities in multiple developmental environments to ensure the requirements were implemented correctly• Collaborated with team members to ensure timely implementation of system change

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  Genomic Life

  Oct 2021 - Aug 2022

  Data Specialist
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  Claremont Graduate University

  Aug 2022 - Mar 2023

  Alumni Data & Research Specialist
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  Yaamava' Resort & Casino at San Manuel

  Mar 2023 - Jun 2024

  Data Analyst I
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  First Hawaiian Bank

  Jul 2024 - now

  Data Governance Analyst