Ryan Lightfoot

Experience

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  National Australia Bank

  Sept 2013 - Feb 2016

  Customer Advisor (Casual - Armidale)/ Customer Advisor (Officer in Charge - Uralla)

  After two years, I was promoted from Casual to Officer in Charge (OIC) of NAB's Uralla branch. This role requires me to oversee all daily functions within the branch, including:Managing staff well-being and training of staffSetting weekly targets between staff to ensure workload is fair and consistent, and completed to an appropriate standardEnsuring compliance and risk tasks are managed according to legal and NAB policiesAssisting customers in processing daily transactionsReferring Financial Planning, Personal and Home Lending enquiriesCommunication with customers via email, telephone and face to face situationsOperating internal NAB systems to assist with customer transactional needsCompleted Tier 2 accreditation The OIC position requires me to work each Thursday and Friday (as the branch does not open everyday), therefore I still assist in casual work where needed. Show less

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  Snowden racing

  Sept 2016 - Nov 2018

  Assistant Foreman

  I work in a small team within one of the Snowden Racing stables at Royal Randwick Racecourse. Snowden Racing has over 120 horses in work and my team is responsible for 18 horses. I have a number of responsibilities in my role, these include:- Preparing horses for trackwork. Saddling and bandaging- Mucking out boxes (straw and shavings), - Washing and feeding horses- Grooming- Assist in exercise of horses (hand walking or moving horses to walking machines) - Raceday and trial strappingIn 2018, I was promoted to an assistant foreman role. Show less

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  Chris Waller Racing

  Jan 2019 - Jan 2020

  Stablehand

  I worked in a small team within one of the Chris Waller Racing stables at Rosehill Gardens Racecourse. CWR has over 140 horses in work and our team is responsible for 20 horses. I have a number of responsibilities in my role, these include:- Preparing horses for trackwork. Saddling and bandaging- Mucking out boxes (straw and shavings), - Washing and feeding horses- Grooming- Assist in the exercise of horses (hand walking or moving horses to walking machines) - Raceday and trial strapping- Operation of treadmils and aqua treadmil Show less

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  UV English Club

  Feb 2020 - Nov 2020

  English Teacher

  Teaching children between 4 and 15 years old. UV English Club is an English tutoring centre.Classes are often mixed for age and ability, it is more relaxed than a school, with an emphasis on practical learning (i.e. games and activities, conversations etc). We also offer classes to adults who want to learn English or advance their capabilities. Classes are for 2 hours Monday to Friday (nights), Saturday/Sunday morning & afternoon.

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  Trattrakarnkhun School

  Feb 2020 - Nov 2020

  English Teacher

  I began working at the TK School in February (2020). I waz responsible for eight M4 (Grade 10) classes, one M3 (Grade 9) class, and one M6 (Grade 12) class. My responsibilities include: - Teaching classes- Creating lesson plans- Marking and assessing tasks (from my class(es) and others)- Promote an enjoyable learning experience- As the only native English speaker in the school, I am often asked about grammatical or other technical aspects of the English language. Also proof reading some documents or checking other work Show less

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  Annabel Neasham Racing

  Sept 2021 - Apr 2022

  Barn Leader
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  St John's College, within The University of Queensland

  Jan 2022 - now

  University Teacher

  • Guided 1st and 2nd year criminology/criminal justice/psychology students through course materials and academic writing skills.• Tutored introductory criminology, forensic criminology, deviance, and domestic and family violence units.• Conducted 1-hour nightly sessions remotely for St John's College at The University of Queensland.

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  NAB

  Jul 2022 - Feb 2024

  Small Business Manager

  In July 2022 I commenced employment at the National Australia bank, working as a Small Business manager, focusing on agribusinesses. I manage approximately 120 customer groups which may include one or more individuals and the related business(es). Day-to-day, I attend to lending, account management, and maintenance of a portfolio worth $28 million in lending and $30 million in deposits.Some key requirements of my role include understanding customers’ needs to provide tailored & holistic banking solutions, revenue growth, drive customer advocacy, and engage and build relationships with our Retail Branch and Broker network to increase portfolio performance and improve customer outcomes.In this role I have developed high level attention to detail, administrative, communication, and interpersonal skills. Problem solving skills are an invaluable asset working within a dynamic, high-pressure environment. I have also enhanced the ability to work independently, while also being an active member of a high performing team that involves numerous stakeholders. Show less

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  The University of Queensland

  Feb 2024 - now

  University Teacher

  • Assisted in marking and grading student assessments using TurnItIn and Blackboard software.• Ensured competency against set marking criteria for accurate grading.• Collaborated with faculty to provide feedback and support student learning.