Harsimran Kaur

Experience

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  Jio World Convention Centre

  Jan 2023 - Apr 2024

  Guest Services Associate

  Jio World Convention Centre is a part of Reliance Industries, a Fortune 500 company and India’s largest private sector enterprise. The Centre is India’s foremost venue for best-in-class exhibitions, conventions, meetings and social events. It’s highly flexible and dynamic venues are equipped to simultaneously host physical, virtual and hybrid events.As a Guest Service Associate, I have been presented a platform to play an integral part in managing variety of international events,Inauguration of Jio World plaza71st Miss World 2024Lakme fashion week 2023International Olympic Committee meetingsG-20 SummitInternational Auto expoFilmfare awards 2023I have been learning the nuances of hospitality by performing the following tasks,Welcoming Guests : Greeting guests upon arrival with a warm and friendly demeanor, providing assistance with check-in procedures.Guest Assistance : Providing guests with information about convention centre facilities, services, and local attractions. Respond to inquiries and requests for assistance promptly and courteously.Administrative tasks : Performing various administrative duties such as answering phone calls, responding to emails, and completing paperwork related to guest services.Collaboration : Working closely with other hotel departments, including housekeeping, maintenance, and food and beverage, to ensure seamless coordination and delivery of services to guests.Up-selling : Promoting convention centre amenities, upgrades, and additional services to enhance the guest experience and increase revenue.Problem Resolution : Addressing guest complaints and concerns in a professional and efficient manner, striving to resolve issues to the guest's satisfaction.Guests Feedback : Solicit feedback from guests about their experience and use this information to identify areas for improvement and enhance overall guest satisfaction. Show less

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  Taj Hotels

  May 2024 - Jul 2024

  Guest Relation Executive