Kevin Krang

Experience

• 

  Crockett High School

  Nov 2015 - May 2016

  College and Career Center Intern

  I help the college counselor with any office tasks, writing passes and reminders for students, helping students with their financial aid, college applications, registering for ACT/SAT, and any related college questions.

• 

  Meta

  Oct 2016 - now

  • Investigating and communicating the quality and stability of Facebook's products as reported by internal stakeholders• Partnering with engineering teams focused on making our investment in building high-quality products more efficient• Work with a remote, small contractor team to complete daily workflows• Investigate and triage internal reports of quality and stability issues• Develop and communicate compelling analyses and recommendations over aggregate trends from internal feedback• Scaled and standardized core workflow processes to improve operational efficiency in order to achieve business needs (budgeting, forecasting, quality, vendor partnership) Show less • Investigate product quality of Facebook’s beta applications. • Understand and communicate product launch risk and severity of issues to partners, stakeholders, product teams and engineering teams. • General and product training for new hires on the team for a growing team of 30. • Analyze logs, data, and relevant information to resolve issues.• Pinpoint new feature bugs on all platforms for Product and Engineering teams.• Communicate with Product and Engineering teams in California daily to ensure prioritization and escalation. Show less

  • Product Operations Manager V, Reality Labs

    Aug 2023 - now

  • Product Operations Manager IV, Videos Team

    Aug 2021 - Aug 2023

  • Product Operations Manager III, Videos Team

    Feb 2020 - Aug 2021

  • Product Operations Manager II, Videos Team

    Aug 2018 - Feb 2020

  • Triage Specialist

    Oct 2016 - Jul 2018