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Zef Anderson

Zef Anderson

Customer Service Representative

Followers of Zef Anderson101 followers
location of Zef AndersonOrem, Utah, United States

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  • Timeline

  • About me

    Full Stack Developer

  • Education

    • Riverton High School

      -
      High School Diploma

    • Mountainland Technical College

      -
      Web Development - Programming Computer Programming

    • Dixie State University

      -
      Bachelor of Science (BS) Technical and Scientific Communication

      Emphasis in Interpersonal and Small Group Communication. Specific courses include but are not limited to: Interpersonal Communication, Intercultural Communication, Lying and Deception, Public Speaking, Ethics, Critical Thinking, Small Group Communication, Health Communication, Interviewing, and Communication Theory.

  • Experience

    • Checksmart

      Jan 2010 - Jan 2011
      Customer Service Representative

      Cash checks and process payday and title loans.Help train new hires.Manage cash registers and safe.Upsell other products.Maintain lobby area.

    • Dixie State University

      Aug 2011 - Feb 2012
      Spanish Tutor

      Work one on one with many different students.Adjusted teaching styles based on each student. Maintain lobby area. Develop learning activities for better understanding of Spanish.

    • CaptionCall by Sorenson

      Feb 2012 - May 2015
      Team Lead Supervisor

      Supervise a team of 15-25 communication assistants.Perform teamed calls, test calls, team meetings and one on ones.Report all information to manager weekly.Provide captioning for customers’ phone calls, through use of voice recognition software and constant training of voice to computer. Create activities to build morale and unity within the team.

    • The National Association for Family Child Care (NAFCC)

      May 2015 - Sept 2016
      Manager Marketing/Membership Development

      Manage a team of four to eight marketing representativesReport all membership and sales information to the boardAccurately enter member information into FileMaker ProHandle all sales orders including charging, packing, and shippingMaintain effective communication and work closely with all NAFCC departmentsManage the membership section of the company website: www.nafcc.org/membership, www.nafc.org/walkthetalk

    • Neal Dastrup Insurance

      Sept 2016 - Jun 2019
      Insurance Agent

      Home - Auto - Recreational - Commercial

    • Comcast

      Jun 2019 - Dec 2022

      Direct call center inbound and outbound call flow. Analyze historical call flow data to forecast scheduling needs. Collaborate with managers and supervisors of other departments to coordinate meetings and time off phones to business needs.

      • Forecasting Analyst

        May 2022 - Dec 2022

      • Customer Service Specialist

        Jun 2019 - May 2022

    • JOHNSON FAMILY MOTORS LLC

      Jun 2023 - now
      E-commerce

    • Real Growth Media

      Oct 2023 - Dec 2023
      Software Engineer Intern

  • Licenses & Certifications

    • First Aid

    • Property and Casualty Insurance License

      INSURANCE, UTAH DEPT OF
      Oct 2016