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Derek Mason, CCNA

Derek Mason, CCNA

Telecommunications Network Repair Technician

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location of Derek Mason, CCNARaleigh-Durham-Chapel Hill Area

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  • Timeline

  • About me

    Security Technical Consulting Engineer at Cisco Systems

  • Education

    • Lansing Community College

      1998 - 2001
      Communication, General

    • Waverly High School

      1994 - 1998

    • ECPI University

      2015 - 2017
      Bachelor’s Degree Computer Information Science, Cyber and Network Security 4.0

      Activities and Societies: Golden Key Society Dean's List (2015 to Present). Computer Basics, Linux and Linux Scripting (BASH), Programming: Logic and Design, Application Hardening, OS Hardening, Network Hardening, Information Systems Security Controls and Concepts, Network Routing and Switching, CIA Triad Concepts and Deployment, Network Vulnerability and Penetration Testing, Cisco IOS, Windows Server 2008/2012 Administration, Active Directory Administration, SQL Scripting, Virtualization and Cloud Computing Concepts.

  • Experience

    • ACN

      Jan 2005 - Nov 2014
      Telecommunications Network Repair Technician

      Troubleshooting nationwide, customer reported, telephone network troubles which included full outages, one way outages and feature or voicemail issues.Worked closely with LECs (local exchange carriers) including AT&T, Century Link, Verizon, and Fairpoint to resolve telephone network issues.Developed training materials and process improvements.Maintained department databases and financial records.

    • Windstream Carrier Solutions

      May 2015 - Jun 2017
      Spec-I ERC Elite NOC Technician

      Create tickets for issues ranging from data and transport to voice and device monitoring issues. Work as a ticket expediter to effect the proper and timely handling of mission critical network issues. Provide point-of-contact support for fortune 500 companies and corporations. Configure and troubleshoot IOS devices in a nation-wide fiber, IP network.

    • Cisco

      Jul 2017 - now
      Network Engineer

  • Licenses & Certifications

    • Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)

      Cisco
      Sept 2017
      View certificate certificate

    • A+ Certification

      CompTIA
      Jan 1999

    • Cisco Certified Entry Network Technician (CCENT)

      Cisco
      Aug 2017

    • Microsoft Certified Professional

      Microsoft
      Jul 2002