Carmen Wong

Carmen Wong

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location of Carmen WongNew York, New York, United States

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  • Timeline

  • About me

    Customer Success Manager | Creating a better world of work

  • Education

    • Northeastern University

      2011 - 2015
      Communication, General

      Activities and Societies: National Director of FIND Inc, Co-President of NUBarkada, NUPRSSA, D1 Co-Chair, Intramural Sports (volleyball & broomball) - Communications major with a minor in Business.- Study Abroad: Clic IH Sevilla May 9 - June 12, 2013 (Spanish language, culture, & history).- Study Abroad: Documentary Film Making May 14 - June 14, 2014 (British culture & history).

  • Experience

    • FIND, Inc.

      May 2011 - May 2014

      - coordinated events between BC, Brown, BU, Harvard, & NEU. - traveled out of state for monthly meetings, with occasional conference calls. - planned conferences with attendance falling between 600-900 students. - served as a Tri-Chair while planning Conference at Harvard University (~800 delegates). - oversaw graphics/logo, volunteers, accommodations, & documentations committees. - interacted with students ranging from the Greater Boston Area to Virginia. - moderated workshops in classrooms of 20-30 students. Show less

      • District 1 Chair Person

        Apr 2013 - May 2014
      • National Director

        May 2011 - Apr 2013
    • Brookline Access Television

      Jul 2012 - Dec 2012
      Community Outreach

      - assisted with event planning (Open House & Holiday Chamber Networking Party).- secretary/office work, including answering phone calls, taking messages, responding to & sending emails, managing the office's google calendar, etc.- ran all social media sites for BATV.

    • Massachusetts Convention Center Authority

      Jul 2014 - Dec 2014
      Public Relations

      - sent out daily news clips pertaining to our industry to company employees.- managed social media such as Twitter (Hootsuite), Instagram, & Facebook.- compiled social media info (statistics, hash tags, etc.)- created an e-newsletter for the Boston Common Garage.- wrote sections for the Front & Center Newsletter.- took photos of events on the show floor.- basic video editing using iMovie/Windows Media Maker.(also worked here from July 2013 - December 2013)

    • Northeastern University

      Aug 2014 - Jun 2015

      - advised students through the process of creating their documentary film making projects.- assisted the professor in grading assignments. - assisted with interviewing potential faculty hires.- spoke with incoming freshmen & parents about my experiences at NEU.- attended workshops to speak with freshmen about opportunities at NEU. - chosen by the professor to develop design thinking workshops with a classmate.- taught various frameworks that help students look at "problems" in a more innovative manner.

      • Undergraduate Teaching Assistant

        Feb 2015 - Jun 2015
      • Communications Ambassador

        Jan 2014 - May 2015
      • Service Innovation Workshop Facilitator

        Aug 2014 - Dec 2014
    • Colegio Internacional Alminar

      Sept 2015 - Jun 2017
      Director Of Communications

      - substituted teachers & provided extra support in infantile, primary, and secondary English classes.- collaborated with my Spanish Professor to provide Northeastern University students with a Service Learning opportunity as volunteers at the school.- implemented MIT's Cultura project as a means for encouraging dialogue and cultural exchange between NEU students and Alminar's high school students.- directed a play in English as part of an extracurricular activity for second graders.- managed all social media accounts (Facebook and Twitter) in English and Spanish.- redesigned and updated the school website by adding photos, utilizing basic html, and reorganizing various sections through WordPress.- created and designed AlmiNews (English & Spanish)- assisted the English Department Coordinator with day-to-day tasks such as event planning, speaking exams, overseeing teachers, and thinking of ways to improve the curriculum.- documented events using photo and video.- organized our participation in the Feria de los Colegios. Show less

    • JōbuFIT

      Sept 2017 - Nov 2017
      Social Media and Event Planning Intern

      Helped plan the first official extension of Women's Entrepreneurship Day: Women's Health & Fitness Day at Athleta by relaying information to all participants, creating google forms, promoting the event, looking for food vendors, assisting with registration, photographing the event, and designing the day's program. Managed social media accounts using Buffer.

    • TITLE Boxing Club

      Oct 2017 - Feb 2018
      Sales Associate

      Completed front desk duties, converted prospects and leads into members, ensured that our systems and the information in the computer were up to date, and was promoted to Events/Social Media Coordinator to manage the Instagram account and assist with internal events.

    • Billie, Inc.

      Mar 2018 - Mar 2019
      Customer Experience Associate

      Provided exceptional bilingual customer service using Zendesk, Sprout, Shopify, and Recharge. Recruited, interviewed, and on-boarded new employees, created our first Customer Experience guideline/resources manual and on-boarding template, and led our referral program: Pink Tax Rebate.

    • Updater

      Mar 2019 - Oct 2019
      Customer Experience Associate
    • Handy HQ

      Dec 2019 - Mar 2021
      • Senior Account Manager

        Jan 2021 - Mar 2021
      • Account Manager

        Dec 2019 - Jan 2021
    • Rhino

      Apr 2021 - Jul 2021
      Partner Success Manager
    • Culture Amp

      Dec 2022 - now
      • Senior Customer Success Coach

        Apr 2024 - now
      • Customer Success Coach

        Oct 2021 - Apr 2024
      • Camp Climate Crisis Board Chair

        Apr 2023 - Dec 2023
      • Camp Climate Crisis Board Member

        Dec 2022 - Apr 2023
  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Carmen Wong
      Dean's List Dr. Xavier Costa May 2013