Carmen Wong

Experience

• 

  FIND, Inc.

  May 2011 - May 2014

  - coordinated events between BC, Brown, BU, Harvard, & NEU. - traveled out of state for monthly meetings, with occasional conference calls. - planned conferences with attendance falling between 600-900 students. - served as a Tri-Chair while planning Conference at Harvard University (~800 delegates). - oversaw graphics/logo, volunteers, accommodations, & documentations committees. - interacted with students ranging from the Greater Boston Area to Virginia. - moderated workshops in classrooms of 20-30 students. Show less

  • District 1 Chair Person

    Apr 2013 - May 2014

  • National Director

    May 2011 - Apr 2013
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  Brookline Access Television

  Jul 2012 - Dec 2012

  Community Outreach

  - assisted with event planning (Open House & Holiday Chamber Networking Party).- secretary/office work, including answering phone calls, taking messages, responding to & sending emails, managing the office's google calendar, etc.- ran all social media sites for BATV.

• 

  Massachusetts Convention Center Authority

  Jul 2014 - Dec 2014

  Public Relations

  - sent out daily news clips pertaining to our industry to company employees.- managed social media such as Twitter (Hootsuite), Instagram, & Facebook.- compiled social media info (statistics, hash tags, etc.)- created an e-newsletter for the Boston Common Garage.- wrote sections for the Front & Center Newsletter.- took photos of events on the show floor.- basic video editing using iMovie/Windows Media Maker.(also worked here from July 2013 - December 2013)

• 

  Northeastern University

  Aug 2014 - Jun 2015

  - advised students through the process of creating their documentary film making projects.- assisted the professor in grading assignments. - assisted with interviewing potential faculty hires.- spoke with incoming freshmen & parents about my experiences at NEU.- attended workshops to speak with freshmen about opportunities at NEU. - chosen by the professor to develop design thinking workshops with a classmate.- taught various frameworks that help students look at "problems" in a more innovative manner.

  • Undergraduate Teaching Assistant

    Feb 2015 - Jun 2015

  • Communications Ambassador

    Jan 2014 - May 2015

  • Service Innovation Workshop Facilitator

    Aug 2014 - Dec 2014
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  Colegio Internacional Alminar

  Sept 2015 - Jun 2017

  Director Of Communications

  - substituted teachers & provided extra support in infantile, primary, and secondary English classes.- collaborated with my Spanish Professor to provide Northeastern University students with a Service Learning opportunity as volunteers at the school.- implemented MIT's Cultura project as a means for encouraging dialogue and cultural exchange between NEU students and Alminar's high school students.- directed a play in English as part of an extracurricular activity for second graders.- managed all social media accounts (Facebook and Twitter) in English and Spanish.- redesigned and updated the school website by adding photos, utilizing basic html, and reorganizing various sections through WordPress.- created and designed AlmiNews (English & Spanish)- assisted the English Department Coordinator with day-to-day tasks such as event planning, speaking exams, overseeing teachers, and thinking of ways to improve the curriculum.- documented events using photo and video.- organized our participation in the Feria de los Colegios. Show less

• 

  JōbuFIT

  Sept 2017 - Nov 2017

  Social Media and Event Planning Intern

  Helped plan the first official extension of Women's Entrepreneurship Day: Women's Health & Fitness Day at Athleta by relaying information to all participants, creating google forms, promoting the event, looking for food vendors, assisting with registration, photographing the event, and designing the day's program. Managed social media accounts using Buffer.

• 

  TITLE Boxing Club

  Oct 2017 - Feb 2018

  Sales Associate

  Completed front desk duties, converted prospects and leads into members, ensured that our systems and the information in the computer were up to date, and was promoted to Events/Social Media Coordinator to manage the Instagram account and assist with internal events.

• 

  Billie, Inc.

  Mar 2018 - Mar 2019

  Customer Experience Associate

  Provided exceptional bilingual customer service using Zendesk, Sprout, Shopify, and Recharge. Recruited, interviewed, and on-boarded new employees, created our first Customer Experience guideline/resources manual and on-boarding template, and led our referral program: Pink Tax Rebate.

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  Updater

  Mar 2019 - Oct 2019

  Customer Experience Associate
• 

  Handy HQ

  Dec 2019 - Mar 2021

  • Senior Account Manager

    Jan 2021 - Mar 2021

  • Account Manager

    Dec 2019 - Jan 2021
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  Rhino

  Apr 2021 - Jul 2021

  Partner Success Manager
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  Culture Amp

  Dec 2022 - now

  • Senior Customer Success Coach

    Apr 2024 - now

  • Customer Success Coach

    Oct 2021 - Apr 2024

  • Camp Climate Crisis Board Chair

    Apr 2023 - Dec 2023

  • Camp Climate Crisis Board Member

    Dec 2022 - Apr 2023