Mohamed Ragab

Experience

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  The Imaginative Traveller

  Sept 2006 - Aug 2010

  English Tour Leader

  My role was to be responsible for the welfare of the group from day one of the tour until they leave the country. Also, I had to brief clients on all aspects of the tours and sites visited in the different cities we are going to around Egypt. I had to deal with all enquires and complaints related to buses, guides, hotel rooms and medical issues instantly and effectively. Finally, I had to maintain detailed accounts of all tour expenses and submit reports after each tour to management, and train new Tour Leaders when arrive to country on traditions, regulations and accompany me for two full tours also. Show less

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  Think-Tank Global Trade Matters

  Dec 2010 - Dec 2011

  Projects/ Events Coordinator

  Project/ Events CoordinatorMy role involved participating in organising events like business conferences, roundtables and receptions. I was responsible for press release monitoring and replying to related enquiries and comments via emails, phone and in person. Also, I had to accomplish some general administration and office tasks with MS Word, MS Excel, email and database. Nevertheless, I was a member of the team giving presentations to clients and sponsors regarding the Think-Tank's initiatives, projects and events. Part of my role also was to drafting invitations and do some English to Arabic& vice versa translations, whether for company's profile updates, emails, correspondences and events' related documents. Show less

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  Allianz Insurance - Egypt

  Feb 2011 - Jun 2011

  Financial Planner

  Working for Allianz Insurance Egypt was another step to improve my digital and customer oriented knowledge by learning their software and tools, besides Microsoft, emailing and presentation techniques. At the same time, it was a great opportunity to get exposed to a very wide range of different people presenting insurance solutions and services to them and answering their questions in an efficient and professional manner.

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  British Embassy in Cairo - UKTI

  Feb 2012 - Jul 2012

  Trade Assistant - UK Trade& Investment

  My role was to assist UK investors interested to enter the Egyptian market to find their right potential Egyptian clients or partners. Also, I had to assist in preparing presentations to Egyptian clients, partners and regulatory bodies regarding the new business aiming to come from the UK to Egypt. In terms of office team work support, I was responsible for providing support to Senior Trade Consultants with their research work, presentations, database& CRM and meeting potential members willing to make business in Egypt through UK Trade& Investment team. Finally, I had to fulfil general administration and office tasks with MS Word, MS Excel, email, database and CRM. Show less

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  The Sound of Saqia Radio

  May 2012 - Sept 2013

  Radio Presenter

  After getting trained with the BBC Arabic Presenter Hanan Mosallam for over one year as a TV/ Radio Presenter at Sawy Cultural Wheel, I've prepared and presented my radio show on Arabic Literature and named it "In the Gardens of Literature". I meant for my show to be in standard Arabic as a message to my audience alerting them to the language we've ignored for many years, and present a unique programme of its kind to raise awareness to Standard Arabic in particular.https://soundcloud.com/m-ragab-1/fe-hadaeq-el-adab Show less

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  British Embassy Egypt

  Jul 2012 - Jan 2014

  Immigration Liaison Assistant - RALON

  My role involved Liaising with foreign missions in Egypt regarding visas& airport issues. Also, I was responsible for conducting interviews for visa applicants& sponsors when issues arise in their applications. At the same time, I used to participate in delivering airlines trainings& presentations to be aware of visa issues updates. Nevertheless, I had to be the link to communicate with governmental bodies in the UK& Egypt and create positive atmosphere and cooperative networks. Finally, besides submitting regular reports, I had to respond to inquiries via email, phone and face to face. Show less

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  British Council Egypt

  Aug 2013 - Dec 2013

  Debates Trainer

  I have done the TOT training with the British Council in Egypt as a “Debate Trainer”. The training qualified me as a professional debater and trainer on how to support my statements and presentations with the right arguments and solid proofs in a relaxed atmosphere with the proper language and feelings, and how to train others on using the same techniques and rules.

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  University of Surrey

  Feb 2019 - now

  I took over the role as IELTS Centre Coordinator (Manager) at the University of Surrey after the previous one had to leave in February 2019. I have agreed to manage the centre at the same time of looking after the admin role. I am responsible for about 20 staff members of speaking examiners, invigilators, system administrators and test day supervisor. I arrange rotas for the two exams happening monthly. Secure bookings for venues where exams take place. Look after all logistics related to the IELTS exam like securely store test material after received from Cambridge Assessments, prepare for test days along with confirming assigned examiners, invigilators and admins. Also, I am present on the test days to make sure that activities are running smoothly, securely and all exam stakeholders are doing their roles professionally. Finally, I am responsible for all communication, policy updates and complaints with the Owners of the IELTS exam; The British Council, Cambridge Assessments and IDP Australia. Show less

  • Research Applications Officer

    Oct 2022 - now

  • Masters Student - Translations and Interpreting Studies

    Sept 2021 - now

  • Students Mobility Coordinator

    Nov 2019 - May 2022

  • Assessments Administrative Officer - University of Surrey

    Jul 2019 - May 2022

  • Administrative Officer

    Jan 2015 - May 2022

  • IELTS Centre Coordinator - University of Surrey

    Feb 2019 - Nov 2019
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  Language Services Direct

  May 2022 - Oct 2022

  Account Manager
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  Arabic-English Language Services Ltd

  Sept 2023 - now

  Director