Anwar Hussain Sayed, PM L CSM L LSSGB

Experience

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  Hutchison Global Services Ltd

  Mar 2005 - Feb 2008

  Lead Advisor

  - Tasked with to retain High Value Customers from quitting our 3G service providers, the customer issues were discussed and addressed by effective probing for their concerns or dissatisfaction levels and to manage their expectation by providing effective solutions or incentives.- Top performer with 100% Quality and Customer Surveys parameters.- Assisted the OJT (On Job Training) batches with the process refresher training and call evaluations by providing timely feedbacks to bring them on the learning curve. Show less

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  Ocwen Financial Corporation

  Mar 2009 - Jul 2019

  Assistant Manager - Loss Mitigation Operational Controls and Compliance

  - Proficiently managed several back-end operations, processes and varied team sizes (up to 80underwriter/analysts) to ensure collaborated solution is provided to our internal and external customer’s,efficiently managed loss mitigation operations, collateral based solutions team, loss mitigation compliance and audit teams, title and closing teams, mitigation of compliance issues, web-site content development, customer communication and correspondence support processes and received several appreciations.- Expertly promoted continuous process improvement and helped increase productivity and fostered innovation.- Led team members; allocated resources among team players and collaborated with teams based indifferent geographical locations.- Led and collaborated with senior management and product owners, and external stakeholder(s) on prioritizing and implementing Customer Correspondence CRM project for loss mitigation/ mortgage assistance team as per DMAIC and Waterfall workflow(s) and received appreciation from across the board on successful implementation.- Worked on new product BackInTheBlack enhancement, analyzed the gaps in the architectural design,articulated project goals and scope, translated business needs into technical terms, prepared detailed work breakdown structures (WBS), and coordinated with senior management across the board and multiple vendor(s) to instill shared accountability to achieve project milestones.- Collaborated closely with stakeholders such as product owners and/or PMO’s on backlog grooming to keep product backlog relevant and prioritized, ensuring acceptance criteria and agreed upon user stories are ready for sizing for upcoming sprints.- Awarded Employee of the Year in 2017 for being outstanding customer focused employee.- Promoted to positions of increasing authority and responsibility because of strong leadership skills,teamwork, customer service and overall performance. Show less

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  Accenture

  Jan 2021 - now

  • Quality Assurance Project Lead

    Jan 2023 - now

  • Project Manager

    Jan 2021 - Dec 2022