James Aderholdt, MTA, ITIL 4, CSM, CSPO, SSM

Experience

• 

  Entertainment Distribution Company

  Dec 1986 - Feb 2009

  Successfully led a team of 9 (managers, engineers and operators) on a Six Sigma Project. Improved yields, decreased cost and cycle times, reduced raw material usage by 1.8% (cost savings of approximately $394k per year). Cycle time decreased 4.9%. Increased productivity by 4.4%, (yields improved to 96%). Recommended and implemented measures to motivate employees and to improve production methods. Fostered creativity by asking employees "is there a better way of achieving the same goals". Lead experiment projects to test recommendations and implemented changes in standard operating procedures. Determined standards, production goals and rates, based on guidelines, equipment, labor availability and workloads. Scheduled work hours, resolved conflicts, performed performance evaluations. Analyzed SPC Charts, work orders, production schedules and other reports, in order to determine production requirements. Responsible for setting new production goals based on continuous improvement via LEAN Manufacturing and Six Sigma. Spearheaded Visual Workplace efforts in the Replication area focusing on product flow. Successfully introduced process changes resulting in improved output and response time, as well as improved equipment utility. ISO 9002/2000 Quality/Environmental/Anti-Piracy internal audit Team Leader insuring quality production activity and effectiveness. Show less

  • Supervisor

    Jan 2006 - Feb 2009

  • Pre-Production Operator/Trainer

    Dec 1986 - Jan 2006
• 

  Cleveland Community College

  Aug 2010 - May 2012

  Teaching CTS-060-Essential Computer Usage course, This course covers the basic functions and operations of the computer. Topics include identification of components, overview of operating systems and other basic computer operations. Instruction on introductory levels of Microsoft Office Suite software including,: Excel, Word, and PowerPoint. Tutored students in the following courses: Essential Computer Usage, Spreadsheets, Introduction to Computers, Computer Basics, Database Concepts, Networking Basics, Routing Basics.

  • Adjunct Instructor

    Aug 2011 - May 2012

  • Computer Tutor

    Aug 2010 - May 2012
• 

  Hospice Cleveland County

  May 2012 - Feb 2017

  IT Technician

  Manage Hardware and Software needs for staff and patients. Manage user accounts and permissions through active directory.

• 

  Dell Technologies

  Feb 2017 - now

  Deliver Metrics and Dashboards. Develop and Report on Key Performance Indicators. Promote Value of ServiceDevelop and Drive Best Practices. Drive service development of industry best practices.Continual Service Improvement Identify Opportunities to optimize value of work. Collaborate in implementation of service improvement.Enable Service Delivery Remove barriers to flow. Foster skills development. Collaborate in development of new services and /or service enhancements. Show less

  • ITSM Services Product Lead (Configuration Management)

    Apr 2021 - now

  • Data Center Site Lead/Incident Coordinator

    Feb 2017 - Apr 2021