Matthew Hayes

Experience

• 

  Starbucks

  Oct 2010 - Jul 2019

  • Consistently deliver legendary customer service to all customers by acting with a customer comes first attitude and connecting on a personal level with customers.• Follow operational policies and procedures, including those for cash handling and health and safety.• Anticipate customer and store needs by constantly evaluating environment and customers for cues. Ability to think on my feet to anticipate obstacles and take action to prevent or minimise their impact.• Maintain a calm demeanour during periods of high volume or unusual events to keep store operating to a high standard and to set a positive example for the shift team.• Assist with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.• Demonstrate capability to work in a team-based environment to work towards both individual and collective targets. Show less

  • Shift Supervisor

    Aug 2015 - Jul 2019

  • Barista

    Oct 2010 - Aug 2015
• 

  Mitie

  Jul 2019 - Apr 2020

  Supply Chain Planner

  • Effectively communicate with the client and sub-contractors via email and telephone for a variety of purposes (e.g. booking in site visits & ensuring adherence to all client or Mitie specific health & safety procedures upon arrival).• Manage and monitor the allocated work to key subcontractors, making certain satisfactory usage when updating Work Orders in Maximo, ensuring Work Orders are completed in adherence with agreed SLA’s.• Raise Purchase Order requests and uplifts through the Oracle finance system in line with contract and agreed authorisation levels.• Update compliance spread sheets with data supplied ensuring all compliance certification is correctly completed and processed to the appropriate standard. • Build, maintain and enhance relationships directly with external clients, suppliers, operational teams and central departments.• Continuously review the internal processes and practices and make recommendations for improving the efficiency of the Supply Chain function. Show less

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  Synergy Environmental Solutions Limited

  Apr 2020 - now

  • Occupational Hygiene Manager

    May 2023 - now

  • Health, Safety and Environment Consultant

    Apr 2020 - May 2023