J Ranga

Experience

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  Integra

  Jan 2007 - Jan 2009

  Production Associate
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  Exemplarr WorldWide

  Jan 2009 - Jan 2011

  • Team Lead DMS

    Jan 2009 - Jan 2011

  • Team Lead DMS

    Jan 2009 - Jan 2011
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  Aptara

  Jan 2011 - Jan 2012

  Desktop Indesign
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  Springer Nature in India

  Jan 2012 - Jun 2014

  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.• Created and maintained schedules and provided internal support for manufacturing teams.• Assisted with budgeting and accounting of production-related tasks.• Liaised with production manager, suppliers and vendors to support production needs.

  • Team Leader Pagination

    Jun 2012 - Jun 2014

  • Production Coordinator

    Jan 2012 - Jan 2014
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  Lumina Datamatics

  Jun 2014 - May 2015

  Deputy Manager

  • Monitored employee productivity and optimized procedures to reduce costs.• Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.• Developed and maintain operational guidelines for staff.• Taught employees how to collaborate on daily job tasks and achieve service targets.• Coordinated with General Manager in different operational issues and promotional activities.• Supervised operations team to support operational excellence and excellent customer service.• Stayed up-to-date with industry trends and best practices to improve skills and organizational operations.• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.• Communicated with customers to assess satisfaction with products and services received.• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness. Show less

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  Amnet Systems (The Enerji Group)

  Jun 2015 - Oct 2021

  Project Manager - Operations

  • Achieved project deadlines by coordinating with contractors to manage performance.• Met project deadlines without sacrificing build quality or workplace safety.• Planned, designed, and scheduled phases for large projects.• Managed projects from procurement to commission.• Developed and initiated projects, managed costs, and monitored performance.• Identified plans and resources required to meet project goals and objectives.• Provided detailed project status updates to stakeholders and executive management.• Monitored project performance to identify areas of improvement and make adjustments.• Prepared and submitted project invoices for review and approval.• Coordinated with cross-functional teams to resolve project issues and mitigate risks.• Maintained open communication by presenting regular updates on project status to customers.• Analyzed project performance data to identify areas of improvement.• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.• Tracked project and team member performance closely to quickly intervene in mistakes or delays. Show less

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  Habiliss (The Enerji Group)

  Oct 2021 - Apr 2022

  Operations Manager

  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.• Devised processes to boost long-term business success and increase profit levels.• Introduced new methods, practices, and systems to reduce turnaround time.• Identified and resolved unauthorized, unsafe, or ineffective practices.• Set, enforced, and optimized internal policies to maintain responsiveness to demands.• Developed and maintained relationships with external vendors and suppliers.• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.• Directed initiatives to improve work environment, company culture or overall business strategy.• Led hiring, onboarding and training of new hires to fulfill business requirements.• Developed and implemented strategies to maximize customer satisfaction.• Supervised operations staff and kept employees compliant with company policies and procedures.• Managed inventory and supply chain operations to achieve timely and accurate delivery of services.• Trained new employees on proper protocols and customer service standards.• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.• Trained and guided team members to maintain high productivity and performance metrics.• Interacted well with customers to build connections and nurture relationships. Show less

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  Exeter Premedia Services

  Apr 2022 - Mar 2023

  Account Manager - Publishing Services

  Managing operations teams for various customer accounts and responsible for exploring Upselling and Cross-selling opportunities across publishing services.

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  Alize Publishers

  Mar 2023 - now

  Executive Vice President of Operations

  Heading Business Operations