Lester Deane

Experience

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  Temple University

  Jan 2000 - Jan 2003

  Help Desk Representative
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  Virgin Islands Police Department

  Feb 2004 - Dec 2009

  Detective

  Performed financial investigations in conjunction with Federal Agents.Requested, collected, and analyzed financial information to reveal criminal activity.Maintained relationships with individuals on both local and federal levels. Functioned successfully with limited supervision and oversight.

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  Frontline Missions - WeVI FM 101.7

  Apr 2004 - Apr 2005

  Radio Host

  Hosted a Christian rap radio show called "da Word" twice a week. Radio AnnouncingManaged Clock Programming on a Linux based automation systemOperated a soundboard 16 channel sound board for my show and for other announcers in the absence of the engineer.Researched and selected program contentIntroduced and commented on music.Interviewed show guests on air.

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  Chick-fil-A

  Mar 2010 - Feb 2011

  Crew member
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  Regent University Council of Graduate Students

  May 2012 - Feb 2013

  Student Senator

  Oversee the expenditures of a limited budget of constituent funds. Organize events to serve the constituent needs and to foster good morale and community health. Confer with fellow senators to collaborate to serve student needs and administration requests. Maintain contact with students to stay abreast of needs and problems that require advocacy.Communicate with students to garner support for community events.Meet with administration regularly to remain abreast of the concerns of the school.Brainstorm ideas to better serve student needs efficiently and effectively.Appointed nominees to leadership posts.Debated the merits of proposals and amendments to constitution and bylaws during council meetings, following the appropriate rules of procedure. Used varied media to interact with the stake holders. Show less

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  Regent University

  May 2012 - Nov 2013

  Professional Development Coordinator

  To support the University Career Services office in successfully delivering centralized career services to all Regent University students and schools. Provide career advisingPlan, organize, and execute programs /seminarsDeliver prompt and courteous attention to clientsDocument client interactions Assist clients in practicing interviewing skillsConduct and organize career related presentations.

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  Chick-fil-A

  Nov 2013 - Jan 2015

  Customer Service Coaching Manager

  The customer service manager (CSM) is responsible for the overall performance of the customer service personnel. The CSM hires, organizes, trains, develops, and manages personnel to achieve store goals and objectives. The CSM participates in leadership meetings with upper management to gauge the success of operations and determine necessary changes in focus. The CSM must also communicate with team leaders and team members regularly to assure clarity of assignment and objective, reiterating the mission when necessary. As part of the CSM'sresponsibilities he/she may be involved in directly organizing the work assignments of customer service personnel; managing registers and cash drawers; assuring that necessary supplies are available for the team to function optimally; conducting impromptu and planned training and coaching sessions; operating a cash register, headset, and otherwise interacting with guests; assembling orders; disciplining employees, and participating in the hiring process.In the period spanning a year I was part of a team that improved average speed of service by 11% and an increase in sales by 12% despite higher than average turnover rates. I trained employees and implemented strategies that streamlined operations and fostered a culture that focused on providing quick, high quality service to our clients. Show less

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  Regent University

  Apr 2015 - Dec 2016

  Assistant Director of Career Services

  • Provided ongoing one-on-one coaching for approximately 20 students per semester who were seeking clarity and direction in the realm of life purpose and career direction. • Developed Methods and best practices for electronic management of the internship application process for the college of arts and science. • Managed the internship applications of approximately 70 students per year. • Developed and implemented marketing strategies for the office of Career services to support goals and initiatives of the office. • Directly supervised the activities of 2-4 hourly employees and conducted performance reviews to encourage personal and professional growth. Show less

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  THE REAL ESTATE GROUP LLC

  May 2015 - Mar 2023

  Realtor

  As a Realtor I help every day people to navigate the rare occurrence of buying and selling a home. I use my unique perspective and experience to help people to make the best decisions about some of the most important decisions of their lives. I find innovative ways to market homes and to get my client's home in front of the right people.I use my expansive network of connections and expertise to expose the best homes in the best neighborhoods at the right prices to the best customers for my client. My training helps me to anticipate the needs and concerns of my client and represent their interests fully. I help people sell and buy homes in the Hampton Roads area. Show less

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  Remax Alliance

  Mar 2023 - now

  Home Equity Consultant | Realtor

  We help people optimize their home's equity. We help them clarify their goals and needs identify solutions to satisfy them and facilitate the smooth transition from reality to intentionality.