Danielle O'Connor

Experience

• 

  Jonathan Witz & Associates

  May 2014 - Sept 2014

  Events Intern

  • Provided assistance during events such as the Motor City Hoops Classic, River Days, and Arts, Beats & Eats.• Organized ticket sales and RSVP information into spreadsheets.• Answered customers’ questions in person and over the phone.

• 

  Grand Valley State University

  Aug 2014 - Nov 2014

  Game Day Operations, Cash Taker

  • Made change and handed receipts to fans entering parking lot.• Guarded parking lot entrance before opening.• Provided customer service to fans attending football games.• Answered questions and gave directions to fans.

• 

  Association for Behavior Analysis International

  May 2015 - May 2015

  Convention Intern, Floor Manager

  • Confirmed correct room setup, signage, and audio/visual equipment for assigned breakout rooms.• Acted as liaison between breakout session presenters and convention center staff.• Supervised 1-2 temporary staff members and assigned them where needed.• Assisted with setup and teardown of convention bookstore area.

• 

  CiCi's Pizza

  Jun 2015 - Aug 2015

  Team Member

  • Monitored buffet salad bar and pasta station to ensure areas were well stocked and clean. • Operated P.O.S cash register and provided guests with information on restaurant procedures and policies. • Maintained dining area by keeping tables and floors free of debris, while also sanitizing booths and tables between guests.

• 

  Grand Valley State University

  Aug 2015 - Dec 2016

  • Coordinated the "Mr. Laker" Male Pageant as a fundraiser for Battle of the Valleys Week 2016.• Executed all planning for fall campus programming retreat.• Acted as a liaison between the Laker Traditions Team and Spotlight Productions.• Assisted members of both organizations with the programming of major campus events. • Provided guidance and customer service to fans entering Lubbers Stadium.• Facilitated stadium policies and special promotions.• Minimized congestion of lines to enter stadium, and in areas inside stadium.

  • Office of Student Life, Campus Programming Assistant

    Apr 2016 - Dec 2016

  • Football Game Day Operations, Guest Greeter

    Aug 2015 - Dec 2016
• 

  Boyne Highlands Resort

  May 2016 - Aug 2016

  Restaurant Supervisor and Events Intern

  • Perform opening and closing procedures of the restaurant and bars.• Coordinated one member event, along with one client event with little to no assistance.• Developed protocol for ordering and organizing all linen for the club.• Provide assistance to event manager at major events.• Assist in back of the house procedures such as expediting orders to help with flow from kitchen to guest.• Created after event evaluation procedures.

• 

  Gilda's LaughFest

  Jan 2017 - Jan 2023

  • Executed entire process from application to show time for 300+ comedians across the country to participate in the festival. • Facilitated assignments for various hosting roles throughout festival. • Collaborated with fellow team members and outside organizations in order to organize large scale events before and during the festival.• Coordinated all transportation moves during the festival. • Organized artist gift bag system• Documented processes used throughout the festival in order to improve efficiency for future festivals.• Supported Production and Logistics Manager.• Supervised three events on-site.• Communicated diligently with media and stage hosts of festival to confirm shifts.• Developed emergency procedures for festival.

  • Logistics & Showcases Coordinator

    Sept 2017 - Jan 2023

  • Production and Logistics Intern

    Jan 2017 - Sept 2017
• 

  Stafford's Pier Restaurant

  May 2017 - Sept 2017

  Restaurant Management Intern

  • Supervised front of house team of 12-18 people on a daily basis.• Performed closing procedures of the restaurant and bars, including counting of banks, daily.• Communicated with guests and team members to troubleshoot issues and ensure a quality experience.

• 

  West Michigan Whitecaps

  Apr 2018 - Jan 2020

  • Assisted Concessions Manager on game days and Special Events Food and Beverage Manager at events by being present to assist with problems and identify areas of improvement.• Lead stockers on projects including stocking concession areas, cleaning, and beginning/end of season procedures.• Ensured concession stands were adequately prepped to provide excellent service to guests. • Oversaw team of 3-7 people every game day to ensure proper service of both public and private party dining experiences.• Ensured proper levels of both product and people arrived at the stand on time and communicated any issues.

  • Food and Beverage Coordinator

    Mar 2019 - Jan 2020

  • Concession Stand Supervisor

    Apr 2018 - Mar 2019