Komal C.

Experience

• 

  QUATRRO GLOBAL SERVICES PRIVATE LIMITED

  Feb 2016 - Mar 2019

  • Demonstrated excellent time management skills by completing daily assigned tasks for the client on time.• Determined existing fraud trends by analysing accounts and transaction patterns and then reporting back to the client.• Led a team of 10 people ensuring teams perform up to the standard and giving feedback as and when required.• Administered internal auditing and team-wide inquiries.• Training team members, establishing the strategy, and keeping track of objective progress are all part of the client-facing training for the newly introduced process. Show less • Monitored institutional and customer transactions for suspicious activity flagged transactions and accounts.• Cancelled fraudulent or highly suspicious transactions and activity.• Summarized and presented analytical findings i.e., spending patterns to the client.• Three platforms were implemented to process the claims – Process Claim Management (PCM), Consolidated Claim system (CCS), and Card Maintenance and Management (CMM)• Awarded Team of the Year in 2017 for performing excellently with minimal errors. Show less

  • Senior Fraud Analyst

    Jul 2017 - Mar 2019

  • Fraud Analyst

    Feb 2016 - Jun 2017
• 

  McDonald's

  Mar 2023 - Aug 2023

  Restaurant Crew Member

  • Deliver efficient customer service in a busy restaurant serving 600 customers per day.• Experienced in processing payments in cash and online while paying meticulous attention to detail.• Training newly hired employees, interacting with clients and resolving conflicts as necessary.

• 

  SUPERVALU

  Sept 2023 - now

  Deli Assistant

  1. Ensure food safety and hygiene standards are strictly adhered to during food preparation.2. Monitor inventory levels and communicate stock needs to the supervisor or manager.3. Assist with tasks such as restocking, cleaning, and food preparation as needed.4. Actively engage with customers by offering information and suggesting complementary products.