Beatriz Jiménez Rabinal

Experience

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  Walt Disney World

  Jun 2018 - Jan 2019

  Cast Member (F&B + Operations)

  - 3 months in an F&B outlet inside the Polynesian Resort: * Handling orders and giving the menu and promotion information to guests. * Preparation of cold and hot dishes inside the kitchen. * Runner bringing food to the guests' tables. * Cleaning and closing the restaurant.- 3 months in an attraction inside the Epcot Park: * Welcome, cheer and greet visitors when they entered the attraction. * Management of queues and control capacity. * Fast Pass+ check and assistance. * Provide guests information regarding the facilities, other attractions, restaurants, and events in the park. * Crowd control during fireworks and parades. * Create "Magical Moments" for guests. * Handling of the attraction's controls (start, stop & speed) Show less

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  Meliá Hotels International

  Jun 2019 - May 2021

  Front Office Agent

  - Managing 915 hotel rooms- Allocation of rooms at the beginning of the shift.- Check-in & check-out guests in a professional and polite manner according to Meliá standards. - Managing cabin crew reservations and also canceled flights.- Carry on special guest requests.- Use selling technics to offer upselling opportunities to guests. - Closing billings and managing individual deposits in every shift. - Answering the phone and managing reservation requests through it. - Coordinate the rooms' status with the Housekeeping department, informing them about the late check-outs, early check-ins, or special requests. - Keep the working area tidy and clean. Show less

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  Les Roches Marbella Global Hospitality

  Oct 2020 - May 2021

  Executive Master in International Hotel Management

  Executive Master in International Hotel Management

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  Park Hyatt

  Sept 2021 - Jan 2023

  • Housekeeping Assistant Manager

    Nov 2022 - Jan 2023

  • Guest Experience Supervisor

    Sept 2021 - Nov 2022
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  Park Hyatt

  Apr 2023 - now

  Task Force Cross Exposure Experience

  • Guest Experience Manager

    Jul 2024 - now

  • Guest Experience Manager

    Aug 2023 - now

  • Guest Experience Assistant Manager

    Jan 2023 - Aug 2023

  • Guest Experience Assistant Manager

    Apr 2023 - Jul 2023