Dag Eirik Aurstad

Experience

• 

  MTU Nett AS

  Aug 2006 - Nov 2007

  Team Leader

  - Telecom industry team leadership in everything from billing to technical support.- Sales management- Handling of exceptions/complex cases

• 

  Skandiabanken.no

  Nov 2007 - Jul 2011

  Shift Leader and Customer Consultant

  - Senior consultant, shift management. - Handling extraordinary events and cases in banking customer relations.- Sales followup.- Customer support traffic management.- Fraud detection, e-crime/card fraud.- Key team resource in technical and personal banking issues.- Some hiring process experience.

• 

  DNB

  Aug 2011 - Jun 2014

  AML Officer

  - Alert investigation and reporting of suspicious activity in the banking sector.- Writing of a department user manual.- Training of new employees.- User test and IT architecture development of the AML system.- Also trained in e-fraud and synthetic navigation detection in online banking solutions.- Key department resource in more complex cases.- Wide experience in the AML/KYC process for correspondent banks and large corporate customers

• 

  Western Union

  Aug 2014 - Nov 2018

  AML Compliance Officer

  - Compliance audits and risk analysis within Western Union's agent network- Suspicious activity reporting and reporting system Altinn integration- Project work related to implementation of new legal and regulatory requirements- Contact person for regulatory authorities and the Norwegian FIU- Quality assurance of internal policies and procedures

• 

  Finanstilsynet (FSA Norway)

  Apr 2019 - May 2021

  Senior Adviser

  -AML inspections of entities under supervision-Licence applications (payment services)-Collaborative efforts with other government agencies (Tax, Customs, Law Enforcement etc.)-Risk assessment, risk classification, and analysis work-Contributions to regulatory development-Mainly worked with the payments sector, but also made contributions in matters concerning large banks.

• 

  Danske Bank

  Jun 2021 - Dec 2021

  Senior Regulatory Relationship Manager

  -Contact person for material regulatory engagements.-Part of Group Compliance

• 

  Finanstilsynet (FSA Norway)

  May 2022 - now

  Senior Adviser