Meher Meera Pathak

Experience

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  METROPOLITAN HOTELES

  Jan 2007 - Aug 2007

  Guest Relation Officer

  • Attend all the guests and to handle all the VIP movement. • Complete protocol with Japanese guests and ensuring their smooth stay without any trouble.

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  IIPM

  Jan 2010 - Mar 2013

  Team Leader

  • Maintain relationships and grow business through assigned key clients.• Analyzing market research reports for removing operational and strategic bottlenecks• Making technical presentations and demonstrations to new clients

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  Free lancer

  Jan 2012 - Apr 2015

   Language Training Consultant

  Working as a Full time Free Lancer for Japanese Language• Train Japanese Expats in English and Hindi• Classes undertaken at Nihongo Center as well as on an independent basis

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  Eros Hotel

  Sept 2014 - Dec 2018

  Manager-Guest Relations and Japanese Coordinator

  Job responsibilities • Ensure and provide flawless, upscale, professional and high class guest service experiences• Analyze customer feedback and provide strategic direction to continuously improve overall rating• Respond to guests needs and anticipate their unstated ones• Expect and react promptly to guests’ requirements and inquires• Actively listen and resolve guests’ complaints• Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc)• Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery• Promote all amenities, conveniences and programs offered• Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to• Appraise team’s performance and produce reports• Examine activities logbook, assign tasks appropriately and implement control schedule daily• In House Training to staff in English and Hindi regarding workplace culture, vision, mission of the company• To carry out training sessions with staff on Soft skills and communication Japanese Coordinator• Coordinate with the company’s Japanese Clients and Assist Sales staff with meetings to Japanese Companies.• Assist translation and interpreting job for the Japanese expatriates and Guests.• Assist Japanese expatriates to communicate between the other staff .• Participate in workshops, program activities as requested by Management Team.• Special assistance to all the Japanese delegates with regards to their stay, and avoid any language barrier. Show less