Andy Moss

Experience

• 

  Bott & Co

  Aug 2011 - Jan 2015

  IT Support Technician

  - IT Technician in a team of 8 supporingt 100+ legal professionals - Responsible for 1st and 2nd line support, maintenance, server administration and staff training- Manage telephone/email/walk in support requests and incidents (TaskFire and Zen Helpdesk)- Hardware and software repairs to local and remote users - Support Windows XP-Windows 8 and Office 2003-2013 - Asset management and stock ordering - New starter setup, imaging and general training across IT systems - Audio visual and videoconferencing setup Show less

• 

  Lockheed Martin

  Jan 2015 - Aug 2016

  Computer Systems Analyst

  - Infrastructure Engineer 2nd-3rd line- Dealing with support Requests, Incidents and Changes within Service Now- VMware estate administration and support over vSphere, vHorizon and vRealisize- Veeam Backup and Replication of virtual estate- Windows 2003-2016 Server support and management- Software & hardware installations and configuration- Laptop imaging and deployment- Desktop support- Active Directory and Exchange administration- Sophos AV and vShield monitoring- Checkpoint SmartDashboard monitoring- Cisco switch build- Cisco switch port configuration Show less

• 

  Leidos

  Aug 2016 - now

  Infrastructure Design and Implementation:Design and implementation of robust and scalable IT infrastructure solutions.Evaluate emerging technologies and recommend enhancements to optimize performance and efficiency.Virtualisation Management (VMware, Hyper-V, Citrix):Implement and oversee virtualization platforms.Expertise in VMware vSphere, Cloud Foundation, vRealize, Horizon, Citrix DaaS and other virtualization technologiesServer and Storage Administration:Manage server and storage environments, including provisioning, configuration, and optimization.Collaborate with system administrators to ensure the integrity of server infrastructure.Monitoring and Performance Optimization:Implement monitoring tools to track system performance and proactively address issues.Conduct regular performance analysis and optimization to ensure optimal infrastructure operationDisaster Recovery and Business Continuity:Design and implement robust disaster recovery plans to minimize downtime.Conduct regular testing and updates to ensure the effectiveness of business continuity measures.Collaboration and Leadership:Collaborate with cross-functional teams to align technology solutions with business needs.Provide technical leadership and mentorship to junior team members.Documentation and Reporting:Maintain comprehensive documentation of infrastructure configurations, processes, and procedures.Generate regular reports on system performance, security, and compliance Show less - Infrastructure Engineer 2nd-3rd line- Dealing with support Requests, Incidents and Changes within Service Now- VMware estate administration and support over vSphere, vHorizon and vRealisize- Veeam Backup and Replication of virtual estate- Windows 2003-2016 Server support and management- Software & hardware installations and configuration- Laptop imaging and deployment- Desktop support- Active Directory and Exchange administration- Sophos AV and vShield monitoring- Checkpoint SmartDashboard monitoring- Cisco switch build- Cisco switch port configuration Show less

  • Senior Infrastructure Engineer

    Oct 2022 - now

  • Infrastructure Engineer UK/Europe

    Aug 2016 - now