Nancy ByunRiedel

Experience

• 

  United Airlines

  Oct 1996 - Jan 2005

  • SHIFT MANAGER, STATION CONTROL CENTER – SAN FRANCISCO INTERNATIONAL AIRPORT

    Jan 2004 - Jan 2005

  • SUPERVISOR, VARIOUS DEPARTMENTS – SAN FRANCISCO INTERNATIONAL AIRPORT

    Oct 1996 - Jan 2004
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  United Airlines

  Jun 2005 - May 2011

  • Supervised a team of IT professionals responsible for 68 airport locations in the US mountain region and Latin America.• Managed third party vendor which provided 24/7 support of IT equipment. Reduced flight delay performance by over 50% by implementing proactive maintenance of equipment and improved response times. • Led a team in managing all financial and contractual aspects of 20 United Express flying and ground handling contracts.• Identified $28M in savings through improved auditing processes and increased vigilance in cost reconciliations.• Piloted a Lean Six Sigma project which resulted in 63% improvement in United Express real-time flight information timeliness, ultimately driving improved communications for our customers. • Responsible for all financial and administrative functions for three San Francisco Bay Area airports.• Directed absence management administration for 1,500 union and non-union employees.• Restructured organization from a back-office administrative operation to a customer-centric operation by increasing service hours by 280% without adding headcount. • Promoted to envision and implement new leadership role overseeing multiple airport service providers including catering, aircraft fueling, cabin services, special customer handling, baggage delivery, curbside baggage, security, and janitorial.• Initiated contract enhancements and SLA implementation across vendor disciplines resulting $1.2M savings in 2006.

  • INFLIGHT SAFETY MANAGER – DENVER, SEATTLE, NEW YORK

    Feb 2010 - May 2011

  • REGIONAL MANAGER, FIELD SERVICES DELIVERY – MOUNTAIN REGION

    Mar 2009 - Feb 2010

  • MANAGER, UNITED EXPRESS BUSINESS MANAGEMENT – WORLD HEADQUARTERS CHICAGO

    Jul 2007 - Mar 2009

  • REGIONAL MANAGER, BUSINESS PROCESSES – SAN FRANCISCO INTERNATIONAL AIRPORT

    Jun 2006 - Jul 2007

  • MANAGER, VENDOR OPERATIONS – SAN FRANCISCO INTERNATIONAL AIRPORT

    Jun 2005 - Jun 2006
• 

  El Camino College

  Aug 2015 - Dec 2015

  SUPPLEMENTAL INSTRUCTION COACH - MATH150 STATISTICS

  • Employed by the college after being recruited based on scoring 103% in a statistics course.• Oversaw the planning and facilitation of group sessions for students, providing assistance with course content. • Explained complex concepts in clear, easy-to-understand terms; administered practice problems and projects to assess knowledge/skill acquisition.• Engaged with diverse learners as a college representative while delivering friendly, professional support.

• 

  United Airlines

  Sept 2018 - Apr 2024

  • Supervise the activities of 3 inflight bases with 5k+ flight attendants and 50 M&A staff. • Recognized as a front-runner on the West Coast market with largest network over the Pacific.• Serve as a core member of the negotiating committee for the flight attendant collective bargaining agreement.• Elected as the division-wide finance and headcount controller; coordinate the efficient allocation of fiscal, material/equipment, and human capital resources to meet day-to-day demands.• Spearheaded the systemwide TSA “RAP BACK” program to complete fingerprint and background checks for 26k flight attendants. Show less • Promoted to the Base leader, with oversight of 1,300+ flight attendants.• Appointed as the division-wide DEI leader, with responsibility for implementing education and listening sessions for all Inflight employees.• Completed professional development sessions to maintain up-to-date knowledge of DEI principles and practices; recommend the integration of emerging trends and tools into existing materials. • Guided the execution of divisional initiatives, including labor-related consistency and redesign of the Supervisor's roles and responsibilities for 200 supervisors• Supported senior-level leadership in developing an organizational redesign delivering over 33% productivity improvement Show less • Provided leadership and direction to employees of the largest Inflight base, with 5k+ flight attendants and 45 M&A staff.• Conducted individual- and team-level performance evaluations to identify gaps and develop plans for improvement. • Enforced adherence to corporate standards for service quality, productivity, and efficiency.• Conceptualized and introduced several systemwide initiatives, including an optimized staff schedule, a milestone anniversary recognition program, and business continuity plans for all 26 Inflight bases.• Oversaw the delivery of employee training to promote swift onboarding and best practice adherence. Show less

  • DIRECTOR – INFLIGHT BASES – SAN FRANCISCO, GUAM, HONOLULU

    Oct 2020 - Apr 2024

  • SENIOR MANAGER – INFLIGHT BASE – LOS ANGELES INTERNATIONAL AIRPORT

    Jul 2020 - Oct 2020

  • SENIOR MANAGER - INFLIGHT BASE - NEWARK LIBERTY AIRPORT

    Sept 2018 - Jul 2020
• 

  City and County of San Francisco

  Mar 2024 - now

  Airport Integrated Operations Center Director

  • Pioneering the development of SFO’s new Airport Integrated Operations Center (AIOC), building a cross-functional team to streamline operations and enhance the guest experience at SFO.• Provide strategic direction and executive decision making for all operational activities maintaining constant oversight and mitigations to ensure operational reliability and efficiency.• Lead cultural change and strategic focus on operational efficiencies that both excel and exceed current industry standards.• Identify and implement analytics to measure key performance indicators and develop cross-functional action plans.• Spearhead efforts for FAA Terminal Flight Data Management (TFDM) implementation at SFO Show less