Tracey McArthur

Experience

• 

  BECOGENT LIMITED

  May 2006 - Apr 2007

  Customer Service Operator

  Efficient call handling, adherence to set KPI’s and promotion of further key products.

• 

  Lyreco Group

  Apr 2007 - Oct 2015

  Senior Customer Service Administrator

  ● Dealing with queries, orders and complaints from Clients and Account Managers by telephone, fax and email whilst offering articulate customer service. Liaising with different stakeholders and ensuring client expectations are met.● Accurate record management with large volumes of data input, often business critical.● Monitor and manage workflow to ensure all workload is completed within designated timescale.● Adherence to set KPI’s including call handling time, call volumes and sales volumes. Promotion and upselling of other Lyreco products to Clients.● Training new members of staff in procedures and efficiencies, regularly offering support. Show less

• 

  GCM Services Scotland Ltd

  Oct 2015 - now

  ● Accurate record keeping; maintain and update electronic databases and the production of accurate and timeous daily/weekly/monthly statistical reports.● Maintaining Purchase Order Register whilst building relationships with suppliers, negotiating prices and monitoring SLAs.● Process invoice and credit notes and liaising with colleagues/suppliers to resolve any issues.● Prepare tender documentation for submission to clients; liaison with the Management Team, collation of required documentation and submission within deadline. ● Maintaining training records, arranging appropriate training and completing and submitting application for suitable funding. Show less

  • Quality Manager

    Jan 2019 - now

  • Administrative Assistant

    Oct 2015 - Dec 2018