Sophie Vargha-Spence

Experience

• 

  CIBC Wood Gundy

  Jan 2011 - Jan 2011

  Administrative Assistant

  -Greet clients in friendly and professional manner-Daily correspondence with all team members and clientele-Tracking and monitoring team calendar-Taking meeting minutes; formatting and distributing to leads-Responsible for organizing client documents-Monthly data entry of sales figures-Responsible for client record-keeping-Prepare and fax important client documents for archiving at Head Office-Trusted with sensitive documents and confidentiality agreements

• 

  Department of National Defence

  Mar 2013 - Jan 2016

  Customer Support - LEMS(Land Equipment Management System) HelpDesk• Respond to all master data maintenance requests and inquiries through the +LEMS DRMIS Helpdesk• Quickly research and investigate issues that are of concern to the customer.• Ensure timely completion of tasks per assigned delivery timelines. • Coach/train other team members on tasks as required; create training modules for new team members or as a reference to clarify correct business processes. • Gather data to provide timely status reports and statistics; with the use of MS Word, MS Excel, and MS PowerPoint, monthly status reports of our Central Data Management projects containing spreadsheets and graphs are provided to team leads.• Effectively organize own work and take lead in organizing shared work assignments with other team members• Participate in initiatives and strategy plans in order to provide customer with solution desired Exibir menos As Administrative Point of Contact for my team at the Department of National Defence, I am responsible for:-Daily correspondence with all team members and clientele; preparing, proofreading, and distributing.-Maintaining up-to-date contact information for all team members.-Tracking and monitoring team calendar with requested time off, meetings, and training times.-Preparation and completion of team members’ forms; ie: In/Out Security Clearances, SAP User Access Requests, Building Pass Updates, etc.-Facilitating team meetings; booking meeting rooms; preparing the agenda-Taking meeting minutes; formatting and distributing to leads. Exibir menos As Central Data Manager and Conversion Specialist, I work on a variety of tasks related to master data maintenance of ARMY data within DND's SAP PM (Plant Maintenance) module.These tasks include:-proficiency in navigating, researching, indexing, retrieving, and amending data-review of master data objects to identify data issues and the repair of identified data issues-report on the analysis of data review findings-assist in complex legacy data migration-key support for Land Equipment Management System DRMIS Helpdesk-assist in the development of business processes and strategies in reference to the implementation of maintenance planning and execution of ARMY Equipment.-create training modules to identify business processes; coach/train new team members-provide regular status reports and statisticsThese tasks require the use of various software tools (MSWord, MS Excel, MS Access) in conjunction with working knowledge and use of multiple DND applications: DFPS SAP PM; Legacy Systems (CGCS, EDR, SCMS, EID,MIMS,DSCO). Exibir menos Support senior Project Manager in the execution of the Department of National Defence Windows 7 migration and the enterprise approach to the Application Portfolio Management mandated by the Treasury Board Secretariat Chief Information Officer Branch (TBS CIOB).-Effectively apply organization skills toward facilitating efficient project execution through document and records management, time management, and frequent interpersonal correspondence with Civilian and Military personnel of all ranks.-Successfully managed the profiles of over 1200 users throughout the DND Windows 7 migration.-Track and analyze the requirements of the projects during all phases, from start to finish. -Worked closely with Project Managers, Application Managers, and other Project Coordinators to support the successful development and implementation of project schedules and deadlines.-Generate, edit, proofread Organization-wide emails/letters, reports, and documents.-Chair meetings, conferences calls, and briefs to assess schedule risks, opportunities, and feed information.-Provide support to Application Managers, both off- and on-site.-Established successful professional relationships with Civilian and Military Personnel of all ranks. Exibir menos

  • Customer Support

    Jan 2014 - Jan 2016

  • Administrative Point of Contact

    Mar 2014 - Jan 2016

  • Central Data Manager and Systems Analyst Level II

    Jan 2011 - Jan 2016

  • Project Coordinator

    Mar 2013 - Jan 2015
• 

  NVent Thermal Management

  Mar 2016 - Jan 2023

  Customer Care Professional

  • Supporting the company’s customer-first core values and ensure customers receive a high level of support.• Act as first point of contact for resolving customer issues, and fielding support.• Provide product knowledge to customers – both internal and external• Liaison connecting multiple departments within the supply chain system.• Extensive knowledge in SAP SD; including sales order management, project quote management, complaints and returns management; executing credits, debits, and other similar billing documents.• Collaborate with the planning, production, quality, and logistical departments to ensure complete execution of quote and order management according to customer-centered deadlines.• Daily use of organizational and strategic multi-tasking skills in order to ensure project deadline requirements are met through precise purchase order analysis, processing, and scheduling.• Execution of basic logistical functions – tracking materials, analyzing transportation documents, managing correspondence between carrier and customer.• Work closely with the Sales team to ensure accuracy and visibility of workflow, potential projects, and on-going projects through Salesforce (CRM) in order to achieve significant business growth.• Participate in the testing, analysis, and validation of data migrated from SAP to B2B (E-Commerce web portal)• Assist in the development of new business processes to execute cleaner and more efficient strategies for SD project execution; create training modules, SOPs, and standard work for new business processes.• Coach/train employees in our international offices on SAP functionality, configurations, and SD processes. Exibir menos

• 

  Electro Cables Inc

  Jan 2023 - now

  Project Sales Manager