Victoria Gough

Experience

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  Sun N Air Golf Center

  May 2016 - Aug 2021

  Customer Service

  • Worked 20+ hours a week as a full-time student• Communicated effectively with customers and other companies in person, over the phone, and via email• Provided insight on best equipment for each individual customer— led to higher customer satisfaction and retention

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  The Daily Collegian

  Sept 2020 - May 2023

  • Led team of 24 student journalists in the lifestyle section with partner editor• Managed weekly editorial calendar • Mentored team of 10 students in journalistic skills during semester-long candidacy process • Proofread and edited 3-4 stories and articles per day according to the AP stylebook • Wrote at least six stories and reviews per month for Penn State’s student-run news organization• Covered lifestyle content relevant to Penn State students and State College community• Maintained positive journalistic relationships with sources

  • Lifestyle Editor

    Aug 2022 - May 2023

  • Lifestyle Reporter

    Sept 2020 - Aug 2022
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  Penn State Social Science Research Institute

  Jul 2021 - Aug 2022

  Marketing Communications Intern

  • Designed and updated newsletters for centers within the institute• Wrote articles representing SSRI for Penn State News, including for events and updates on SSRI's many research centers• Maintained Twitter and LinkedIn pages with daily posts and updates

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  BizBash

  Aug 2022 - Dec 2022

  Editorial Intern

  • Wrote weekly Industry Buzz columns on latest news in event planning industry• Pitched and wrote sourced stories for BizBash’s online platform, which reaches an audience of over 160k monthly readers in the MICE industry• Edited and posted seasonal Location Scout articles for both domestic and international markets

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  Walt Disney World

  Sept 2023 - Feb 2024

  Theme Park Operations Cast Member

  • Accepted into Disney College Program as Attractions Cast Member • Participated in several corporate training programs to enhance professional skills regarding publishing, merchandising, branding and more• Ensured safety and enjoyment of upwards of 1,000 guests per hour while adhering to operational procedures and safety protocol • Provided exceptional service by addressing inquiries, resolving issues and maintaining a positive experience for all guests

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  Eau Palm Beach Resort & Spa

  Jul 2024 - now

  Digital Marketing & Communications Specialist

  • Designs and executes all email marketing campaigns for the resort and food & beverage outlets• Maintains and updates website and performs regular website audits• Maintains all digital platform listings• Assists with app development and maintenance• Updates monthly activities calendar, both print and digital versions• Updates TV screens in guest rooms and digital screens throughout resort• Assists with annual sales and marketing plan as well as reporting needs for ownership• Assists with miscellaneous marketing and brand projects Show less