Angela Zollo

Experience

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  EPT Napoli

  Mar 2014 - May 2014

  Tourist Guide

  • Provide literature and information about local tours, place of interest, local transportation and accommodation.

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  Liceo “Alfonso Maria de’Liguori”

  Apr 2016 - Jun 2016

  Foreign language teacher assistant

  • Grading tests and checking homework• Lessons preparation• Supervising students

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  Central School of English

  Mar 2017 - Jun 2017

  Office administrator

  • Record-keeping• Document preparation• Communication & costumer service• Staff support

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  Arvato Supply Chain Solutions

  Jun 2017 - Sept 2018

  Senior Content Analyst

  • Responsible for evaluating online advertising content and analysing the data to make quick and responsible decisions• Participate in client meetings to discuss findings and on-going recommendations• Maintain high quality deliverables in daily workflow• Increase productivity levels through data analysis• Deliver optimal quality and productivity levels through data analysis

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  Majorel

  Sept 2018 - May 2020

  Team Leader

  • Lead and motivate employees to meet and exceed personal targets and team SLAs•Conduct regular one to ones, team meetings and performance reviews•Monitor and manage staffing, capacity and work distribution ensuring optimum productivity, efficiency and workflow management• Act as first point of contact to manage team related issues and challenges e.g. attendance management, HR policy implementation• Define, review and provide ongoing, meaningful feedback on performance objectives to employees• Encourage and promote employee well being through active participation in wellness activities and other initiatives• Take measurable actions to monitor and increase engagement, motivation and retention of employees• Continuously motivate the team to drive for success in client satisfaction• Manage effective client communication and interaction in a professional manner• Work closely with management teams to resolve potential client escalations• Coordinate cross location support• Partner with cross-functional support teams globally• Participate in recruitment and induction training of new staff• Provide regular and ad hoc reporting to management teams• Implement and manage ad hoc requests and tasks• Proactively identify and communicate market trends and insights. Show less

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  Meta

  May 2020 - now

  Quality Measurement Specialist

  • Leveraged market insights to develop scalable solutions, improving policy enforcement and operational workflows, partnering with vendors and cross-functional teams.• Demonstrated strong leadership in the reporting space, establishing a reputation as the go-to person for any questions or concerns within the team peers and higher-level leadership.• Developed and maintained an end-to-end (E2E) Root Cause Analysis (RCA) taxonomy for both existing and onboarded Policies and Workflows leading to a 20% reduction in process errors.• Influenced stakeholders to drive process improvements, resulting in a 15% reduction in errors and a 20% increase in operational efficiency.• Gather region and market-specific insights through quantitative and qualitative analysis and use it to develop ways to improve the support of our community of users both in the region and globally.• Demonstrated strong leadership in the reporting space, establishing a reputation as the go-to person for any questions or concerns within the team peers and higher-level leadership.• Successfully identified and implemented new reporting opportunities, adapting to evolving needs and maximising efficiency.• Fostered a culture of thought leadership, being sought after for insights and innovative solutions in the reporting domain. Show less