Lori Blazek

Experience

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  Liturgical Publications

  Jan 2000 - Jan 2005

  Advertising Customer Service Team Lead / Account Manager

  Supervised, coached, mentored, and evaluated a team of six employees and facilitated training programs; planned and coordinated workflow and prioritize assignments. Instrumental in leading the team to achieving optimal customer satisfaction; supported ad placement activities, authored copy, and create advertisements. Created staff schedules while ensuring budgetary compliance and maintaining proper staffing for the average volumes. Performed annual performance evaluations and established key goals for each individual employee.• Seamlessly executed duties within a fast-paced and time sensitive environment; ensured all ads were placed on set bulletins in an expeditious manner and develops solutions for continuous improvement Show less

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  Everbrite, LLC

  Jan 2005 - Jun 2020

  Customer Service Manager/Senior Account Manager

  Provided influential leadership, coaching, and mentoring to a team of 8 employees and facilitate training programs to maximize the potential of staff; plan and coordinate daily workflow and delegate assignments. Directed the day-to-day operations of the department and oversee all activities, including customer complaint resolution, concession monitoring, and performance; ensure goal attainment. Attended and participated in new team meetings and present key solutions for growth, improvement or development; executes strategic plans.• Achieved optimal retention and satisfaction rates within the competitive market; instrumental in the department receiving the prestigious ‘Above and Beyond’ Award from the major McDonald’s account• Assisted in generating over $33,000,000 in revenues in 2019 for the company and consistently exceeded established goals and objectives; lead the division to achieving zero unallocated inventory• Supported talent acquisition initiatives for the department; screened, interviewed, developed, and retained top talent, coordinates and led orientation programs and developed and implemented goals• Coordinated the installation package for signs and directed the project lifecycles, including vendor sourcing and selection, contract negotiations, invoicing, deliverable, customer service, and budgeting• Optimized customer service and satisfaction within the fast-paced environment; responded to direct inquiries, questions or requests, effectively resolves all complaints, and built productive relationships• Managed the administrative and financial operations of the department; generate invoices and new forecasts, resolved complex accounts receivable issues, controlled inventory levels, and contain costs• Directed the custom ordering processes; developed specifications through design, engineering, and estimating, initiated paperwork, monitored key lifecycles, and leveraged expertise to improve quality Show less

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  MiTek Mezzanine Systems

  Jul 2020 - Apr 2023

  Project Manager - Installations

  Management of mezzanine installation projects, overseeing delivery dates, site readiness, installation team and day-to-day communication to meet customer expectations. Provide full oversight, management and coordination of project lifecycle to include quoting, scheduling, records maintenance, team member communications and all related activities. Provide direction and coordination of all field activities to the installation team and any coordinated subcontracts; managing the project schedule throughout the project lifecycle and securing any unique materials, permit, and/or equipment required to complete the project. Collaborate with internal team to identify, analyze and resolve installation problems. Define and gather information, assisting with corrective actions and resolution. Show less

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  MiTek

  Apr 2023 - Dec 2024

  Manager, Field Services

  Successfully managed mezzanine installation projects while maintaining a strong commitment to customer satisfaction. Oversaw site readiness and facilitated seamless day-to-day communication with both internal teams and external stakeholders.Provided dynamic leadership to a team of three field service representatives. Responsibilities included scheduling project visits, coordinating travel arrangements as needed, ensuring access to site contact information, and confirming adherence to personal protective equipment (PPE) requirements. Show less

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  Jones Sign Co., Inc.

  Feb 2025 - now

  National Account Franchise Development Project Manager

  Manage full project life cycle. Coordinate and complete projects on time, within budget, and per brand requirements.